Lloyd's Collision Center

Likely to Recommend - 0.5/5.0 -

Bad customer service, overcrowded parking lot, vehicle had new additional damages when picked up vehicle, inconsistencies with the final invoice, did not provided me refund for the extra parts I paid out of pocket, and did not provided me with the cash out balance to paid for the extra services the vehicle needed (PPF and Ceramic Coaitng)

Repair Quality - 0.5/5.0 -

The shop lacked on communication, I had to reached directly to the owners to provide me a status of my vehicle time after time. When I picked up my Vehicle on 4/14/2023 was dirty and had some additional damages when I got it back. In addition, there several inconsistencies with the final invoice, still waiting for a refund for parts that I purchased out pocket, and they never gave me the funds to complete additional services that was agreed upon me and the adjustor the day before me picking the vehicle. I have submitted BBB complaint and also reached out to the shop and AAA advisor. I would not want to return my vehicle to this shop due to I'm afraid of retaliation and someone might do some additional damage to my vehicle like was discover on the day I picked up my vehicle.

Customer Service - 1.0/5.0 -

The shop lacked on communication, I had to reached directly to the owners to provide me a status of my vehicle time after time. When I picked up my Vehicle on 4/14/2023 was dirty and had some additional damages when I got it back. In addition, there several inconsistencies with the final invoice, still waiting for a refund for parts that I purchased out pocket, and they never gave me the funds to complete additional services that was agreed upon me and the adjustor the day before me picking the vehicle. I have submitted BBB complaint and also reached out to the shop and advisor. I would not want to return my vehicle to this shop due to I'm afraid of retaliation and someone might do some damage to my vehicle.

Likely to Recommend - 5.0/5.0 -

Have already told several people about them

Repair Quality - 5.0/5.0 -

Everything went very sell. They were nice to work with.

Customer Service - 5.0/5.0 -

Very nice to work with

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle came out cleaner than I expected.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Lloyd’s forgot it out the beeline back onto my truck. I had to call them twice to get a response from them. They are supposed to put it back on on the 31st of April….??

Customer Service - 4.0/5.0 -

Daniel was great

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job.

Customer Service - 5.0/5.0 -

Daniel was a great rep and kept us very informed throughout the process. Very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was done in a timely fashion and I was kept updated throughout the entire process and my car looks great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had pleasant interactions with all the employees I met. Daniel was very personable and provided updates throughout the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied, great communication Daniel kept me updated on the repair.

Customer Service - 5.0/5.0 -

Great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Daniel was very helpful and provided excellent customer service. He kept me updated and informed on every step of the process.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

they were 3 weeks late past the date they said my car would be done. they kept forgetting to order parts and were dishonest about the progress on my car. They also did not call to update, I had to call each time to receive any kind of update.

Customer Service - 1.0/5.0 -

Dishonest and non communicative.

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Perfect

Customer Service - 5.0/5.0 -

PERFECT!! I felt cared for...I felt safe! I felt my car was safe!

Likely to Recommend - 0.5/5.0 -

They basically did nothing they said they were going to do ignored me about the engine codes and gave me back the vehicle without fixing the problem.

Repair Quality - 0.5/5.0 -

P2022 diesel exhaust filter below threshold. Animal damage to undercarriage still unrepaired.

Customer Service - 0.5/5.0 -

They totally ignored me and lacked candor about what I brought up at the very first day which was the engine light was on they didn't repair it they just replaced the sensor

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Very unprofessional...the associate I dealt with had no idea what was happening and tried to reschedule me many times. My car was not ready on the morning romised . I had to call for status. The receptionist was very snarky and the facility looks like a junk yard.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and excellent workmanship. Highly recommended

Customer Service - 5.0/5.0