Longo Toyota

4.8 (3,404reviews)
96%
3534 North Peck Rd,  El Monte,  CA  91731

In operation 59 years, 26 years at this location.

Certified Toyota/Lexus Collison Center

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
  • Vietnamese
Hours
Sun Closed
Mon 7:00 am - 7:00 pm
Tue 7:00 am - 7:00 pm
Wed 7:00 am - 7:00 pm
Thu 7:00 am - 7:00 pm
Fri 7:00 am - 7:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Lexus Certified

Reviews (3,404)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional customer service, with staff being described as professional, courteous, and helpful throughout the repair process. Many highlight excellent communication through regular updates via phone, email, and text messages. The quality of repairs receives high marks, with vehicles often looking like new or better than before the accident. Timeliness is generally strong, with many repairs completed ahead of schedule. Customers appreciate the clean facility, attention to detail, and staff going above and beyond expectations. Some improvement areas mentioned include occasional delays due to parts availability, communication gaps in specific cases, and minor issues requiring return visits for adjustments.
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"Excellent service and regular updates regarding progress."
"My car came back PERFECT ! THANKS to my repair and everyone at longo on my case!"
"Amazed at how the car turned out. Looks like I just rolled her off the lot brand new! And Im super impressed by the collision center, its ..." Read more
"I was totally satisfied with the overall repairs on my vehicle and I received exceptional guest service ..." Read more
"Horrible service. I initially chose Long Lexus Collision Center because I have taken my car there ..." Read more
"Excellent updates throughout the process"
"Very informative via email, phone call, and txt."
"Repair shop personnel were in constant contact via email and text."
"I was updated at each stage of the process."
"No one has been in contact me me even though I have emailed, called left messages. Horrible service"

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Will recommenf

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Great customer service!

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Great!

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Highly recommended but will remind them to have patience waiting for the repairs to finish.

Repair Quality

Overall repairs is excellent, but time frame of works is a little bit slow, like a simple scratch took almost a month, what if it is much bigger damage? How long will it take to finish the job.

Customer Service

Excellent communications and update, they reply as soon as possible if you have queries.

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My Experience

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Perfect truly happy

Customer Service

Great

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Repair Quality

Car looks like new; plus, it has a lifetime warranty! When the insurance told me, Longo was one of the options I could choose to repair my car, I felt at peace, knowing that the job was going to be done right, and it was beyond my expectations.

Customer Service

Frank and the rest of the staff personnel kept me up to date on the status of my car.

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Recommend them especially for their exceptional service and just the work overall is very satisfactory

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Exceptional

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I will always recommend to my friends and family members

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They did a awesome job on my car

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Great customer service

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The best.

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Over all, very satisfied.

Customer Service

My Experience

The services provided by Jerry Mata and his partner Anthony from the Toyota Auto Collision Repair Center was amazing. Coordinating the drop-off of the vehicle, the estimate, and the repair was all done in 2-3 days. Didn't have to wait an outrageous amount of time for the replacement of a Catalytic Converter. Kudos to Jerry and Anthony for a job well done 👏🏻

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Excellent repairs!!

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Great service