Lou Fusz Toyota

4.6 (303reviews)
88%
10725 Manchester Rd,  Kirkwood,  MO  63122

Here at Lou Fusz Toyota Collision Center we are part of the Lou Fusz Automotive Network which consist of 13 dealerships in the St. Louis Metro area including 2 collision repair centers and collision assistance at our dealerships, we employ skilled and highly trained certified technicians and repair almost all makes, foreign and domestic. We offer a lifetime warranty on all repairs for the original owner and strive to provide the highest quality repair for your vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Scion
Toyota

Reviews (303)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's excellent customer service, with staff described as friendly, helpful, and respectful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new after service. Customers appreciate when regular updates are provided during repairs. Some feedback indicates opportunities for improvement in communication consistency, with a few customers noting they had to call for updates rather than receiving proactive communication about delays or repair progress.
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"Body work looks great"
"Quality was excellent, as expected."
"The service was excellent and the car is like new. The tornado caused the damage but the quick service ..." Read more
"They were prompt, courteous, and did an excellent job."
"... in the head l, that were incredibly friendly and the car looked great when I got it including a much needed car wash!" Read more

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Team did a great job keeping me updated on when they’d be ready for my car. They hit their time estinate in the head l, that were incredibly friendly and the car looked great when I got it including a much needed car wash!

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Looks as if the accident never happened!

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Very nice to deal with

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Took a long time to get the vehicle repaired. (4 weeks). But once Fusz got started they were great to work with. Special thanks to Curt Sanders.

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Had to call for updates before work started

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Everything went very smoothly and all was on time and done well

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Friendly and helpful

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I was not kept up to date on the progeess. I had to call and check on tje progress of the repair. Communication was NOT very good

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Communication is NOT good

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They put on a refurbished wheel and it doesn’t completely match

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They said they would call and let me know what they can do about matching the wheel

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Unless communication and customer service improves. I’ve never had work done before on my vehicle without my approval.

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Communication was lacking. Repairs are great but confirmation of appointment that I waited months for and communication about status of repairs and next steps were absent.

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Would use myself

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Very friendly, helpful

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