Loyalty Collision Chester

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Was not satisfied with them answering the telephone for myself and my insurance company

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I had a great experience with this shop from start to finish. Everyone was professional, helpful, and kept me updated throughout the entire repair process. The work on my car came out great, and I’m very happy with the results I also want to give a special shoutout to Alexandra my estimator. She was extremely helpful, and professional.

My Experience - 5.0/5.0 -

Billy Langston kept me informed as to the progress on my vehicle. He answered all of my questions and I will be referring him to any one that needs any type of car work performed. The staff was very welcoming and I felt as if they were focused on my needs at the time. Great people!

My Experience - 5.0/5.0 -

They kept me updated and my vehicle was ready before estimated date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Loyalty does excellent work! I highly recommend their services.

Likely to Recommend - 5.0/5.0 -

Highly recommend this location for any collision repair needed for your vehicle!

Repair Quality - 5.0/5.0 -

Great job! The paint work was beautiful and the car was spotlessly cleaned! Great job!

Customer Service - 5.0/5.0 -

When my wife took the car in she was met by Alex and Chris. They really made her feel right at home and answered all the repair questions she asked about her car. She told me that they are the nicest people to work with. She was extremely impressed by the professionalism and kindness she received.

My Experience - 5.0/5.0 -

My Estimator did a fantastic job communicating with my insurance to make sure I had the corded deductible! I was very pleased with how my car came out!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My estimator was amazing and communicated well with my insurance to make sure I got the correct deductible. The car looks brand new. I very satisfied with how it turned out!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Overall great experience

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

I have a issue. My sensor is Not operational .

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you

My Experience - 5.0/5.0 -

Very good repair work!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I just did not like the Nissan rental

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I'm very happy over all with my experience. I did have to leave the headliner myself due to the fingerprint smudges all over it. I don't consider this a particularly big deal. It helped me get reacquainted with my car and to give everything a real good look over. The young woman that helped me with this process Alex was very responsive and gave me great progress on how the car was coming along. I really do appreciate her professionalism.

Customer Service - 5.0/5.0 -

Alex was great she kept me informed throughout the entire process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great service & warranty with availability for questions

Repair Quality - 5.0/5.0 -

Billy stayed in touch with me & took care of everything!

Customer Service - 5.0/5.0

Returned Clean