Loyalty Collision Chester

Likely to Recommend - 5.0/5.0 -

When the insurance company tried to cheap out, Loyalty stood on business to get the correct OEM parts to complete the repair correctly

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Billy provided my prompt, informative communication on the status of my vehicle and that was appreciated

Returned Clean

My Experience - 5.0/5.0 -

I Appreciate all the help I received at Loyalty Collision in repairing my vehicle so promptly. The receptionists, Tom, Chris and the ladies that handled the car rental were very efficient, knowledgeable and friendly which made the process go smoothly. Thank you so much !!!👍

My Experience - 5.0/5.0 -

Tom wss Awesome!

Likely to Recommend - 5.0/5.0 -

First ever accident loyalty made it so easy

Repair Quality - 5.0/5.0 -

Tom was awesome kept me up to date about every step he’s awesome I would definitely go back no questions asked!

Customer Service - 5.0/5.0 -

Tom was awesome kept me up to date about every step he’s awesome I would definitely go back no questions asked!

Returned Clean

Likely to Recommend - 5.0/5.0 -

If Loyalty Collision works on other vehicles other than Loyalty vehicles...I would most definitely recommend them

Repair Quality - 5.0/5.0 -

Exceptionally satisfied

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

My Experience - 5.0/5.0 -

What I wanted got done and then some. Very happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Mr. Tom, who assisted me throughout the process, was very professional and kindly explained every step of the repair. He was spot-on regarding the delivery date. The staff in general—and the car rental manager in particular—were very helpful and professional. I truly appreciate the excellent service provided and, above all, the lifetime warranty they offer.

My Experience - 5.0/5.0 -

Mr Thomas was exceptional. Patience and keep me updated all the time. He was ready to answer any question. I got my car earlier than the date expected and job well done. Thank you Thomas for your professionalism.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mr Thomas is awesome.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience with this body shop! From start to finish, the estimator was professional, helpful, and kept me informed throughout the process. The work was done beautifully, and I couldn’t be happier with the results. It’s always nice to find people who truly care about their customers and take pride in their work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I enjoyed how professional everyone was especially the estimator Tom.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I had an excellent experience with Loyalty Collision. From the time I dropped my car off until the time I picked it up, everything was easy and convenient. Billy L. was absolutely wonderful throughout the entire process. He kept me updated on every detail concerning my vehicle and was always available to answer any questions I had. He really acted as the liaison between me, the collision center, and my insurance company. Even when the insurance company had questions, Billy handled everything directly with them, so there was no need to constantly contact or inconvenience me. The rental car process was also extremely convenient. I dropped my vehicle off and was able to get right into a rental that was already waiting for me. When my vehicle was completed, the pickup process was just as seamless. My car was actually finished about a week earlier than originally scheduled, which was a pleasant surprise. What I appreciated even more was that I was still able to keep the rental until the original scheduled completion date. That made everything much easier for me because I did not have to rearrange my schedule at the last minute. So far, I am extremely pleased with the repairs. My car looks like it was never involved in an accident. I truly appreciate the quality of the work as well as the customer service I received. Billy L. deserves special recognition for his professionalism, communication, and the way he made sure everything was handled from beginning to end. I never felt inconvenienced or left wondering what was going on with my vehicle. I would definitely recommend Loyalty Collision based on my experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Billy L. Made this entire process convenient for me and my schedule!

Customer Service - 5.0/5.0 -

Billy L. was pleasant and easy to communicate with!

Returned Clean

My Experience - 5.0/5.0 -

Billy Langston was an excellent adjuster and walk me through the process I never was left out in a doubt of the work or where we were in the process they even finished my car early I appreciate the work and the timeliness of the team

My Experience - 5.0/5.0 -

Very good job extremely good service here estimator Tom needs a raise the right very respectful helped me with anything I needed and more front desk was awesome will recommend to others and will bring my car back in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Billy was awesome for the entire process.

Returned Clean

My Experience - 5.0/5.0 -

I would like to thank Tom and the rest of the staff, they were extremely helpful, informative, and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs completed and look great

Customer Service - 5.0/5.0 -

Tom has been awesome, small issues appear that I need to come back but he has been on top of things to make sure they are taken care of.

Returned Clean

My Experience - 5.0/5.0 -

from beginning to end the best service ever

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

best service

Customer Service - 5.0/5.0 -

best

My Experience - 5.0/5.0 -

My car looks great, and Loyalty Collision walked me through the process very simply! I couldn't have asked for a kinder group of people. I enjoyed my rental, as I had a busy week and am so happy with the service! Thank you for your professionalism👏❤️

Likely to Recommend - 5.0/5.0 -

I would absolutely recommend to friends!

Repair Quality - 5.0/5.0 -

Everyone was so accommodating and kind! Made the journey completely smooth! Excellent care from Loyalty’s staff, inside and out.✔️

Customer Service - 5.0/5.0 -

Did a wonderful job with the repairs! Like new !

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Great communication and updating. Radiator support not painted to match vehicle. Sprayed with primer only and primer over spray on inner fenders. Hood has trouble latching. Chrome trim on hood doesn't have all retaining clips.

Customer Service - 5.0/5.0

Returned Clean