Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.5/5.0 -
Service not good
Repair Quality - 2.5/5.0 -
Repairs wasn't to my satisfaction
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service. Personal was very courteous and helpful. Thanks
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good repair work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was commendable. The only negative is that it took entirely too long due to a breakdown in communication on tve email link between Loyalty and Travelers
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Was not satisfied with them answering the telephone for myself and my insurance company
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with this shop from start to finish. Everyone was professional, helpful, and kept me updated throughout the entire repair process. The work on my car came out great, and I’m very happy with the results I also want to give a special shoutout to Alexandra my estimator. She was extremely helpful, and professional.
My Experience - 5.0/5.0 -
Billy Langston kept me informed as to the progress on my vehicle. He answered all of my questions and I will be referring him to any one that needs any type of car work performed. The staff was very welcoming and I felt as if they were focused on my needs at the time. Great people!
My Experience - 5.0/5.0 -
They kept me updated and my vehicle was ready before estimated date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loyalty does excellent work! I highly recommend their services.
Likely to Recommend - 5.0/5.0 -
Highly recommend this location for any collision repair needed for your vehicle!
Repair Quality - 5.0/5.0 -
Great job! The paint work was beautiful and the car was spotlessly cleaned! Great job!
Customer Service - 5.0/5.0 -
When my wife took the car in she was met by Alex and Chris. They really made her feel right at home and answered all the repair questions she asked about her car. She told me that they are the nicest people to work with. She was extremely impressed by the professionalism and kindness she received.
My Experience - 5.0/5.0 -
My Estimator did a fantastic job communicating with my insurance to make sure I had the corded deductible! I was very pleased with how my car came out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My estimator was amazing and communicated well with my insurance to make sure I got the correct deductible. The car looks brand new. I very satisfied with how it turned out!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall great experience
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I have a issue. My sensor is Not operational .
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I just did not like the Nissan rental