Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I just did not like the Nissan rental
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I'm very happy over all with my experience. I did have to leave the headliner myself due to the fingerprint smudges all over it. I don't consider this a particularly big deal. It helped me get reacquainted with my car and to give everything a real good look over. The young woman that helped me with this process Alex was very responsive and gave me great progress on how the car was coming along. I really do appreciate her professionalism.
Customer Service - 5.0/5.0 -
Alex was great she kept me informed throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service & warranty with availability for questions
Repair Quality - 5.0/5.0 -
Billy stayed in touch with me & took care of everything!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonder work i will recommend anyone to Loyalty Collision
My Experience - 5.0/5.0 -
Whatever you pay Billy should be tripled!! We had went through the process of selecting a body shop my insurance promoted and from the beginning, it felt “wrong”. They were impersonal, uncommunicative, etc - so before the work began, we switched to Loyalty Collision. The difference was like night and day!! Billy jumped in immediately with prompt responses, proactive communication, and genuine personableness. Throughout the process, that level of professionalism and customer service was maintained!! We are fortunate enough to not have issues that require body shop services frequently, but rest assured, we will go straight to Loyalty every time from here on out!! Thank you, Billy!!
Likely to Recommend - 5.0/5.0 -
This experience solidified we won't even bother using any other shop - Loyalty Collision it will be!
Repair Quality - 5.0/5.0 -
Initially began with a body shop recommended by my insurance company, but their initial behaviors left a lot to be desired so I followed my gut and reached out to Loyalty Collision and I'm SO GLAD I did! Billy took charge immediately, was proactively communicative, engaged, and professional. He updated us every step of the way, answered any questions we had, and was just overall absolutely wonderful to work with! We will now know that for any future car needs, we will go straight to Loyalty Collision to work with Billy!
Customer Service - 5.0/5.0 -
Billy was on top of it all: personable, communicative, helpful. Truly a wonderful person!
Returned Clean
My Experience - 5.0/5.0 -
You did an amazing job!!! Thank You!!!
My Experience - 5.0/5.0 -
Billy was very helpful and was an excellent communicator. He kept me in the loop every step of the way. I trust Loyalty with my vehicles. Always have, always will. Thank you.
My Experience - 5.0/5.0 -
Car looks great!!! Very satisfied Alexandra was great she kept me updated on everything that was going on with the car..
My Experience - 5.0/5.0 -
I liked the fact the repair work was not rushed and I was kept informed of every detail
Likely to Recommend - 5.0/5.0 -
I’ve recommended the shop on previous occasions
Repair Quality - 5.0/5.0 -
Liked the way they kept me informed as the repairs were done
Customer Service - 5.0/5.0 -
Very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend Loyalty Collision to any of my friends or enemies. The service is slow and the handler that worked with me was not trained to talk with and show empathy to others. I was in a car incident. When I did come over to the office, I was told she was on the phone with another client. (I waited 20 min) in the four months that my vehicle was there she had not been on the phone with me that long all together the four times we talked. Just bad service. I will never use or recommend Loyalty Collision to anyone.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
The customer service is the worst I have dealt with in a very long time. They transfer you and never get back with you. All they do is answer the phone and transfer you to voice message that no one ever answer. No one ever answers or calls you back.
Returned Clean
My Experience - 5.0/5.0 -
Good people. Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
He kept me up-to-date on everything was going on with the vehicle
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I will like to thank them very much Ofoe their professionalism . I appreciate the man who I think in charge of that area and the way he talked and handled the whole thing.
My Experience - 5.0/5.0 -
I want to thank Billy for keeping me informed about how things were going the entire time and everyone else was very pleasant