Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The lady who did the estimate brought the paperwork to the waiting area and not to her office to go over it. Where as I heard one of the associates tell a coustmer let’s look at the vehicle than go back to my office to go over.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.0/5.0 -
You were only suppose to have my vehicle for 2wks and it ended up being 8weeks. I'm not happy about that situation. I should have gotten some kind of compensation for that. But did not!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very pleasurable experience, quality work and outstanding service as usual won’t take my car anywhere else
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Your team did a great job and we are very happy. We were happy with sales and service already.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs were done professionally on time and the vehicle looks really good thanks to everyone involved
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was done on time updates were made and they were well informed very good experience
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a wonderful experience throughout! They made sure I was updated daily and took care of everything! I highly recommend loyalty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing throughout the entire process. I really felt that i was being keep current on what was happening and what to expect next.
Returned Clean
My Experience - 5.0/5.0 -
Very good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0 -
Very good
Returned Clean
My Experience - 5.0/5.0 -
They gave me daily updates and my car was completed 3 days before the date that they gave me. I didn’t have to wait when I picked my vehicle up. Thank You All💐
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Neat work on time as well, good job team.
Likely to Recommend - 5.0/5.0 -
Nice
Repair Quality - 5.0/5.0 -
Very good work 💯👏
Customer Service - 5.0/5.0 -
Good job team
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The length to fix my car was forever
Customer Service - 4.5/5.0 -
Took a month to fix
My Experience - 5.0/5.0 -
I do like how my vehicle turned out, but I didn’t like how my original p/u date didn’t come to fruition on the original day. I had planned for my vehicle to be inspected last Saturday. Now I have to make other arrangements, but overall it looks great. Thanks
My Experience - 5.0/5.0 -
I really appreciate the time and effort the staff put into our vehicle. You guys did a prestine job! 100% satisfied customer
My Experience - 5.0/5.0 -
Justin was extremely helpful and personable. I am very happy with the quality of length of time my repair took.
My Experience - 5.0/5.0 -
Both Justin and Michael were Very helpful. Justin kept me in the loop during the preliminary stages of insurance process. And Michael sent frequent texts updates during the repairs phase.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Both Justin and Michael were Very helpful. Justin kept me in the loop during the preliminary stages of insurance process. And Michael sent frequent texts updates through during the repairs phase.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Everyone was super friendly and helpful but I had to call multiple times between Loyalty Toyota and Collision to get the process initiated. After that it was very smooth and efficient.