Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had to paint it several times to get the color to match. This pleased me.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
When there is better organization I would recommend
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I had to go through other insurance personnel to start receiving communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Leslie was amazing! She kept in close contact with me daily!
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I'm only scoring a 7 because of lack of communication during the process of repairs. I had to call in several times inquiring about the timeframe and repairs of my vehicle. When I went in to pick up car after the repairs were complete the representatives were very polite
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
What interactions I had were good, but they fell short on initiating those interactions
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
awful communication
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
No communication. When you do get someone on the phone they ask you to hold on a minute and when they put you on hold, you go straight to their voice mail to leave a message. When someone tells you they will call you the first of the week and they don't and you call them they don't return your call. Communication, communication, communcation. Act like you care abour your customer, don't state you are going to do something and then you don't. Act friendly to the customer. Would not reccomend Priority because of communcation. Body shop did a beautiful job on vehicle. customer service stinks.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes!!! I have taken my vehicles here numerous times and will always bring them their.... They do an Awesome Job and thier service is Amazing
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I would have given them a 10, but they didn't repair all the damages were not repaired.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Eddie was awesome!
Likely to Recommend - 0.5/5.0 -
I WILL NEVER!!!!
Repair Quality - 0.5/5.0 -
I was lead to believe my car was being repaired until I drove to the collision center on 2/17 to find car was not being worked on yet. I was then told it would be additional two weeks before my car will be done. My car has been there since 1/24/17. I just received my car on 3/3/17 and currently my radio is not working. I can't receive any stations. In addition when I visited the place on 2/ 17, the Collision Manager, Lance would not give me a rental w/o having to pay. why should I have to pay when you all sent me emails as if my car would be repairedMy first rental expired on 2/18/17 and I would be w/o transportation. after over an hour of debating, he agreed for me to have the rental w/o pay the next day.
Customer Service - 0.5/5.0 -
Please see info from quest #1 in addition, the people (the ones I dealt) there are not trust worthy. Mr. Lance was very cocky and disrespectful. Wanted to put the blame on my insurance company until emails were revealed.
Returned Clean
Kept me Informed?
No