Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
With the explanation of my experience.
Repair Quality - 5.0/5.0 -
The car looks great. I gave no problem with that.
Customer Service - 3.5/5.0 -
I was told
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
I was not very pleased with the customer service I received. My appraisal appointment was scheduled 12/14/16 at 3pm. The appraisal was not done at that time. I never met my adjuster and I was just asked by the lady at the desk to leave my car and I picked up my rental car from there (which was paid out of pocket due to not having car rental insurance). Not once did the adjuster, Edward Duncan, call me to give updates during this time. I called them on 12/20/16 for an update and Edward told me that it could be ready 12/23/16 but they were closed due to holiday, so I would be looking at either 12/26 or 12/27. I indicated I could not afford to continue to rent the vehicle because I am paying out of pocket. They transferred me to a lady in the rental car department to see if she could offer me a discount and she never returned my call. If it was only going to be another week, I decided to keep the rental. I called back on 12/27/16 and was told my car may not be ready until 1/3/17 and that so far, my car rental expense was $455 (plus I would need to pay my $250 deductible). At this point, I was very upset because no one called to tell me this and the dates kept changing. On 12/27/16, I went up there to drop off rental and I asked to speak to a manager while I was there. I met with Hunter, a Manager, to advise how dissatisfied I was and that I felt I received poor service and that they were not professional. He apologized and stated that the adjuster. Edward should have been calling me to keep me abreast of situations and that he would have a conversation with Edward and moving forward, I would be kept in the loop. He informed me that I could keep the rental for the duration of them working on my car. I would need to pay the first 14 days ($455) and any remaining days would be expensed to them. I received a call from Edward the next day, 12/28/16 telling me my car should be ready Friday, 12/30/16 and it was not. Edward called again on Monday, 1/2/17 apolog
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Due to Holiday season, had to wait longer to get our car.
My Experience - 0.0/5.0 -
I had the worst experience & I will tell everyone I know to never use your company.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
We dropped our RAV4 off on Monday, 1/2/17 for a 3 day repair job. We got a call from Enterprise Car Rental saying Wednesday, 1/11/17 was the last day Nationwide would pay for the car rental. I called Priority and was told our car was ready and Keri had called and left a message. There was no call from her to my home or cell number and no email or text message. Had Enterprise not called us we would not have known the car was ready and probably would have been billed storage fees by Priority. The 1 rating is for Keri. Jay, the Service Mngr and Cayleigh the receptionist get 10's.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Based upon my response herein
Repair Quality - 3.0/5.0 -
Found two chips in the paint where they repaired the car and two marks on the hood that were not repaired at all!
Customer Service - 2.5/5.0 -
See above comments and ladies in the reception area need a Dale Carnegie course on treating customers with respect and kindness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Work was excellent. Can't even tell the car had been wrecked. Will highly recommend them to my friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am absolutely impressed with the level of craftsmanship toward repairing my auto. I'm wondering if they just replaced everything? How did they make my suv look brand new? WOW Thanks everyone involved!
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Nothing at this time