Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Kyle was estimator
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kyle was eatimator
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Pleasant experience through the repair process. Repair looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was wonderful. Y’all did a great job. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Justin was great every step of the way for me. And thank u to the team at loyalty for the great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful experience! The staff was progressional and made this whole process easy. Always kept me up to date with everything going on.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Other than the amount of time to get the warranty repair approved, everyone and everything was fantastic! Thanks, Loyalty!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Other than the amount of time to get my warranty repair approved, the experience and workmanship were top notch! Thanks, Loyalty!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent job with repairs. Took a little longer than I would have expected. I guess the good work was worth the wait.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did, and excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and professionalism.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kyle was awesome, kept me informed about the entire process. I think Loyalty collision should add a link with pictures and videos of customers cars throughout this process as well. This would make repair experience even BETTER!!!
Likely to Recommend - 5.0/5.0 -
You should add video links of customer cars. Like a before and after 360. Also a checklist listing things that are missing or out of place. So there will be no surprises.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Alex was wonderful and even though the warranty process through Toyota was a bit of a pain she was wonderful in keeping me informed. When the repair was finally able to happen things went quickly and Alex, again, was on top of keeping me informed. She was wonderful and I will request her help specifically if ever I need to come back to you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are very happy with the service and everyone is so accommodating, Kyle always gives us updates, thank you toyota collision.
Likely to Recommend - 5.0/5.0 -
I would never go anywhere else but Loyalty Collision.
Repair Quality - 5.0/5.0 -
We are very happy with the service and Kyle was awesome for always giving me updates.
Customer Service - 5.0/5.0 -
Zach and Chelsea were very accommodating on the phone.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My adjuster and body shop kept me informed all the way through the process. I will always bring my the Loyalty Collision Center if needed.