Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was completed on time with updates the entire time. When it was finished it looked great. It was a minor issue not related to the body work. It was fixed with not questions asked.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nissian owner Monica Walker. Did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a fantastic job. Keeping me posted throughout the work on my vehicle. Looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work done
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for making the repairs to the car. It exceeded my expectations and I will refer others to loyalty collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great paint job on my car. Very polite and helpful staff. Thank you very much.
Likely to Recommend - 5.0/5.0 -
Very good service
Repair Quality - 5.0/5.0 -
Very nice job and polite staff.
Customer Service - 5.0/5.0 -
Great paint job, nice people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was extremely impressed with the experience at Loyalty Collision. Appreciated the consistent texts keeping me informed on the progress. Job well done!
Likely to Recommend - 3.5/5.0 -
The reason I gave a 7 is from what I have written on the first page.
Repair Quality - 4.0/5.0 -
This was the first time I came to loyalty collision. I felt comfortable as they walked me through what would occur repairing my truck. I was told the repair would take about 2 weeks. About a week later l went in to see if it would be possible to have the work completed a day earlier. I was told they would see what they could do . I was heading out of town at the beginning of the following week. I went in on Monday only to find out the truck wouldn't be ready until Friday of that week instead of wednesday. So I had to get a rental. The woman checked over the body of the car and handed me the key. I left but had a couple questions so went back about an hour later. They couldn't answer my questions because it was a Mazda. And was told loyalty usually rents out Toyotas. Those 2 items mentioned is why I gave a score of 8.
Customer Service - 4.0/5.0 -
Already filled this out
My Experience - 5.0/5.0 -
Kyle Scullion assisted me during the car repair process. He was patient, professional, and responsive to my concerns and requests. I truly appreciate his help during this ordeal. I rate his customer care as exceptional.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Kyle’s service was exceptional. He was patient and addressed my concerns in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Some confusion about $500 deductible Was told initially that since the truck was bought there may not have to pay
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was extremely upset that Loyalty Collision had my car for a whole week and did nothing to the whole time which added a week on to me not having a car. Then come to find out they didn’t even have the correct timeline in their paperwork on she the car was dropped off. Then, once I explained all that details of when they received the vehicle and what was done incorrectly during the waiting time in an email sent to Alexandria she never responded to my email regarding their mishaps. I found the whole experience very disappointing and unprofessional. I would expect the high price that Loyalty Collision charged us the care of their customers would be just as high! Though, I was definitely incorrect.
My Experience - 5.0/5.0 -
This is the 2nd vehicle that has been serviced here. They take care of me well and keep me updated on the progress.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only reason its a 9 is when I called Weds. I was told my vehicle was ready, however the maintenance Forman had not signed off on the paperwork. So they kept my car 2 extra days because of the Thanksgiving holiday for that reason. Meaning I had to make other arrangements to get my car & had to pay 2 extra days out of pocket for a rental.