Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
The car looks great like the day I bought it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always nice to me and job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The did awesome on the repairs and I loved the communication of keeping me updated on the repairs and finishing time. It keeps the customer from having to call and take up someone time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Wonderful customer service.
Returned Clean
My Experience - 5.0/5.0 -
As a repeat customer, I must say that Loyalty does a fantastic job on repairs. I definitely recommend them if you have any kind of body damage
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
My client manager was very helpful in person but the virtual support system was terrible. The texting and phone options made it seem as though I would have an update coming and then no follow up would come. Or I would respond to text or call and leave a message and not get a response. Sometimes, no one answered the phone when I called. There was twice I was so frustrated that I went in person, just to get an update on what was happening with my car.
Customer Service - 1.5/5.0 -
Same comments as before
Returned Clean
My Experience - 5.0/5.0 -
Billy kept me well informed about repairs and parts and I got my vehicle back a week earlier than expected. Win! Win! Thank you
My Experience - 5.0/5.0 -
Muy buen trabajo!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
One on one everything was good. Just wish there was a better way to contact someone instead of being directed to an answering machine.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Billy was wonderful to work with, I know it was his first couple of weeks but he seems to know what he’s doing really well and was so polite and helpful each time we talked.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Billy was fantastic! Super communicative and had great customer service despite just starting. Give him a raise!