Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Billy kept me well informed about repairs and parts and I got my vehicle back a week earlier than expected. Win! Win! Thank you
My Experience - 5.0/5.0 -
Muy buen trabajo!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
One on one everything was good. Just wish there was a better way to contact someone instead of being directed to an answering machine.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Billy was wonderful to work with, I know it was his first couple of weeks but he seems to know what he’s doing really well and was so polite and helpful each time we talked.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Billy was fantastic! Super communicative and had great customer service despite just starting. Give him a raise!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very pleased with service and employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Rude hateful arrogant no respect for customer one and done with you.Billy and girl giving quote excellent. Car rental people were the worse people ever
Likely to Recommend - 2.5/5.0 -
I have had good experiences in past, hoping this was an anomaly, not the new normal
Repair Quality - 1.0/5.0 -
I traded the vehicle as it took over a month to complete a repair that was <$3000
Customer Service - 4.0/5.0 -
Poor communication, frequently difficult to speak with anyone with answers
Returned Clean
Likely to Recommend - 0.5/5.0 -
Customer service problems
Repair Quality - 0.5/5.0 -
No idea what was done. Reading the breakdown sheet is like greek. It's impossible to decipher. Asking about it was met with resistance as if they were annoyed with the questions.
Customer Service - 0.5/5.0 -
Every question was met with resistance as if they didn't have time to answer. No eye contact no one greeted us. In fact we were early the person unlocking the door did not seem happy to see us.
My Experience - 5.0/5.0 -
Excellent Service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
My Experience - 5.0/5.0 -
Satisfied with repair services.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I was satisfied with the service to my vehicle, until further inspection my bumper rattles when I drive making a noise and it is not connected properly or at least not connected the way it was before
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Because I don't like the way it was handled at the end of the service.
Repair Quality - 4.5/5.0 -
They did a ok job on the vehicle. But it took 20 days to finish the vehicle 5/19/2026 - 6/8/2026. And if I had not call them then I would have been responsible for any days pass 20 days. When I took the rental vehicle back I left my umbrella on the back seat, I call back I was put on hold for 3 minutes 14 seconds then was cut off. I called back it went to message then voice mail, I then left a message on 6/8/2026 about the umbrella I have yet to receive a phone call from you'll.
Customer Service - 4.5/5.0 -
They did a ok job on the vehicle. But it took 20 days to finish the vehicle 5/19/2026 - 6/8/2026. And if I had not call them then I would have been responsible for any days pass 20 days. When I took the rental vehicle back I left my umbrella on the back seat, I call back I was put on hold for 3 minutes 14 seconds then was cut off. I called back it went to message then voice mail, I then left a message on 6/8/2026 about the umbrella I have yet to receive a phone call from you'll.
Returned Clean
My Experience - 5.0/5.0 -
Great service as always
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Didn’t always answer the phone or call back
Returned Clean
My Experience - 0.0/5.0 -
Today when I came to pick up my vehicle the car was shaking heavily, the dashboard was completely lit, and the sales representative did not know why my car was not working properly. I never had issues with my car in fact Loyally performs all services and my car was running great before I brought it to them for a rear end collision. I want me car to run smooth like before. And now I have to wait longer for them to fix this problem. I am not satisfied at all.
My Experience - 0.0/5.0 -
Completely incapable of meeting a deadline. Never provided an update even though they promised they would. Got rude when I asked for an update. Then of course the repairs were not done correctly because there was a trim piece hanging down so now I have to take it to a separate Body Shop to have the work done correctly