Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I was satisfied with the service to my vehicle, until further inspection my bumper rattles when I drive making a noise and it is not connected properly or at least not connected the way it was before
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Because I don't like the way it was handled at the end of the service.
Repair Quality - 4.5/5.0 -
They did a ok job on the vehicle. But it took 20 days to finish the vehicle 5/19/2026 - 6/8/2026. And if I had not call them then I would have been responsible for any days pass 20 days. When I took the rental vehicle back I left my umbrella on the back seat, I call back I was put on hold for 3 minutes 14 seconds then was cut off. I called back it went to message then voice mail, I then left a message on 6/8/2026 about the umbrella I have yet to receive a phone call from you'll.
Customer Service - 4.5/5.0 -
They did a ok job on the vehicle. But it took 20 days to finish the vehicle 5/19/2026 - 6/8/2026. And if I had not call them then I would have been responsible for any days pass 20 days. When I took the rental vehicle back I left my umbrella on the back seat, I call back I was put on hold for 3 minutes 14 seconds then was cut off. I called back it went to message then voice mail, I then left a message on 6/8/2026 about the umbrella I have yet to receive a phone call from you'll.
Returned Clean
My Experience - 5.0/5.0 -
Great service as always
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Didn’t always answer the phone or call back
Returned Clean
My Experience - 0.0/5.0 -
Today when I came to pick up my vehicle the car was shaking heavily, the dashboard was completely lit, and the sales representative did not know why my car was not working properly. I never had issues with my car in fact Loyally performs all services and my car was running great before I brought it to them for a rear end collision. I want me car to run smooth like before. And now I have to wait longer for them to fix this problem. I am not satisfied at all.
My Experience - 0.0/5.0 -
Completely incapable of meeting a deadline. Never provided an update even though they promised they would. Got rude when I asked for an update. Then of course the repairs were not done correctly because there was a trim piece hanging down so now I have to take it to a separate Body Shop to have the work done correctly
My Experience - 5.0/5.0 -
Beautiful work on my Nissan Rogue. Thanks
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
It was kind of a mess
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I regularly received text messages updating me on the status of my car.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Loyalty did a great job to repair our Taco.
Customer Service - 5.0/5.0 -
Everyone was very pleasant and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A technican left a lot of trash and debris in the passenger floor of the car. Along with a manual they were using. I returned the manual into some at the desk. I didn’t mention the trash. I just threw all the stuff away. Please Barbie the tech to discarded the trash the appropriate place. Other then that, I’m Satisfied 10/10 on the overall work that was done. Excellent job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love the service Chris and them the best
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Would have been 10 for body repair but rated 7 because of dissatisfaction with the receptionist
Repair Quality - 5.0/5.0 -
Very nice work!!!
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Alex was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Did not complete the work on the bumper as we agreed on and informed me by email and/or text that they are not going to paint the bumper
Customer Service - 2.0/5.0 -
No communication at all and staff don’t care