Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everything looks like nothing but professionals. Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
This number would be higher if level of communication was improved.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
I had to make a special trip to meet with the manager in person because no one was returning my calls (or the adjuster's or Enterprise rental).
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A very good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loyalty collision done an excellent job.They work like professionals
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am missing a part to my repair. What is status? JDP
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly and was kept informed of progress which I appreciated.
Customer Service - 5.0/5.0 -
Was excellent kind and courteous
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Repair is perfect
Customer Service - 4.0/5.0 -
Repair took quite a long time.
Returned Clean
My Experience - 0.0/5.0 -
Overall the experience was incredibly disappointing. My car was dropped off March 5th and to my understanding was not worked on until April 9th and then was not finished until May 1. With no true explanation as to why. This cost me quite a lot of money as I had to pay out of pocket for a rental and still worry about repair fees while paying my cars monthly payments and other bills. I got my car Friday and now the rear passenger door does not open correctly but I quite honestly cannot afford to bring it back to loyalty and potentially lose another few weeks to a month because of the issue. In the future I do not plan to bring my car to loyalty for repairs which is disappointing as I purchased my car at loyalty so I expected better service being that my initial experience was wonderful.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I brought my Toyota Tacoma to the repair facility for restoration of the driver's side tail light following a collision. After twelve days, I was informed that the truck was ready for pickup; however, upon inspection, I found that the tail light remained inoperative. Due to the fact that it was Friday, I was instructed to return on Monday for additional repairs. During the weekend, I drove my truck even though it had a malfunctioning tail light due to improper maintenance. The vehicle should not have been dispatched with this defect. However, when I returned on Monday, the vehicle was repaired properly.
Customer Service - 2.5/5.0 -
The first customer service rep seen on return for repair was awful. The second customer service rep was on point and very professional.