Loyalty Collision Chester

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I brought my Toyota Tacoma to the repair facility for restoration of the driver's side tail light following a collision. After twelve days, I was informed that the truck was ready for pickup; however, upon inspection, I found that the tail light remained inoperative. Due to the fact that it was Friday, I was instructed to return on Monday for additional repairs. During the weekend, I drove my truck even though it had a malfunctioning tail light due to improper maintenance. The vehicle should not have been dispatched with this defect. However, when I returned on Monday, the vehicle was repaired properly.

Customer Service - 2.5/5.0 -

The first customer service rep seen on return for repair was awful. The second customer service rep was on point and very professional.

Returned Clean

My Experience - 5.0/5.0 -

Grasias por su service

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

I was not happy with the service at Toyota Loyalty Collision Center. They took over a month to complete the repair service, and when I got the car back the AC wasn’t working and the engine still makes clicking noises when I start the car. I called the office to get my car checked but it took them forever to respond back to me.

Customer Service - 2.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

Waited 2 hrs to pick-up for paperwork. Rental company said vehicle had to be back by 12:30 and car wasn't ready. My stuff sat in rental as long as I was there. Could have turned rental in when vehicle was ready.

Returned Clean

My Experience - 5.0/5.0 -

The paint job is superb and beautiful! I would gladly recommend Loyalty Collision to others! The staff were very professional and courteous!

Likely to Recommend - 5.0/5.0 -

Very likely!!!

Repair Quality - 5.0/5.0 -

The service was great and fantastic! The staff are very professional...

Customer Service - 5.0/5.0 -

Great customer service!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was received with pain dust all inside when my husband came to pick it up. He had to return and get the rental back. Ashley promised that it would be detailed thoroughly, waited another 3 days and the car was returned covered in paint dust still. I was even lucky enough to have someone’s fingerprints in my black headliner!!! I’ve called and left another message about this, without a return call. Also, the door panel on the passenger’s side is was not reinstalled properly. I’m so tired of dealing with this!

Customer Service - 0.5/5.0 -

Explained in previous text.

Returned Clean

My Experience - 5.0/5.0 -

Entire process was simple and all of my questions were answered!

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Thank you for your team's excellent work and customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good and reliable

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quedó excelente mi carro gracias

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was pleased with the updates I received although it took longer to repair than I expected.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Slow to respond with updates.

Returned Clean