Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Absolutely will refer my friends.
Repair Quality - 5.0/5.0 -
Car looks like new. Your detail person is absolutely amazing! My car never looked this clean in forever!
Customer Service - 5.0/5.0 -
Justin let me know about the car's estimate and kept me up-to-date.
My Experience - 0.0/5.0 -
The vehicle was suppose to get 4 wheel alignment. It is pulling to the right as it was when I brought it in for repair. I don’t think they took it on a test drive after doing the alignment. There is no way they would have not noticed it pulling right.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Not great at communicating except for robo texts - I had to call numerous times before I got a response
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I’m giving half score here because the overall experience was trash
Customer Service - 0.5/5.0 -
I was never able to speak with a real person. The automated option was annoying, and then who ever answers it, was always a day or two later. There was not enough real communication throughout this process. The car was there almost a month , no one called when it was completed. I would never bring another car there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I’m not sure
Repair Quality - 5.0/5.0 -
I’ve only had my car a few days, so I’m not sure how to rate this. You know who knows what will happen in two months I think you should give her a little bit of time. so far, it looks OK.
Customer Service - 1.5/5.0 -
I think that when you come in the customer service people look like they don’t wanna be there. They’re not smiling they’re not they’re just black so it was the adjuster, but Chris Reese was excellent. Going over my car trying to explain for me. He gets a tan.
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with the Work that was done to my Vehicle. I’m also happy with the timing even though I wanting more time because I really enjoy my rental. It was a Mazda CR 90 . 2026 but the work was done super perv. Everything looks beautiful and I really appreciate it and I will pass it on to everyone that has a collision or need car repair to come to loyalty collision..
Likely to Recommend - 5.0/5.0 -
Everyone I speak to I tell them about the awesome job. And recommend you guys to them if they ever have a situation you are the people to go to.
Repair Quality - 5.0/5.0 -
The service awesome it was very informative. Every step of the way I knew the process I knew what was coming up and personally speaking. I think they did it too fast but that’s just a little joke. I enjoyed my Rent-A-Car, but I’m so proud of the service they done and I would recommend them to everybody. Thank you for the awesome job and the time service.
Customer Service - 5.0/5.0 -
I was aware of everything that was going on the communication was awesome. I think my guy name was Greg. He was very informative. He kept me in the loop. I knew when where and how everything was going to process.
Returned Clean
My Experience - 0.0/5.0 -
The communication was TERRIBLE I had to call multiple times with no return call even from managers. MY EXPERIENCE WAS HORRIBLE. My car looks nice
Likely to Recommend - 2.5/5.0 -
I would try another Loyalty Collision not the one in Chester VA
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
There was no communication from my adjuster I had to call collision center to get any information even from the managers was promised return phone calls that never happened
Returned Clean
My Experience - 5.0/5.0 -
Excellent service coming and leaving with my Toyota Camry. Thank you for your kindness. I plan to share my experience with others.
Likely to Recommend - 3.5/5.0 -
Be prepared for the unforseen
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The repairs were completed in a timely manner and it looks great. I took off 1 star because you need to work on communication. No one ever answers the phone when I call which should not be the case it’s been two employees sitting at the front desk every time I came in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Great paint job! It was worth the price!