Loyalty Collision Chester

My Experience - 0.0/5.0 -

Too much to write! I called Toyota to complain. Part on my car is still missing, needs to be taken care asap! List goes on

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Still missing a part, customer service issues

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Customers service was great.I wish I knew the lady name whom been helping me. She explained everything when I picked up my vehicle. She was great. Thanks to everyone that made this experience great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The techs and staff did a great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and informative , great staff

Customer Service - 5.0/5.0 -

Great staff , great work , thank you

Returned Clean

My Experience - 5.0/5.0 -

I am very pleased of the job that was done to my vehicle. I would recommend this to anyone who asked me thank you so much loyalty collision fixing my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did and awesome job on my vehicle they kept me updated on what they was doing was finished before deadline.

Customer Service - 5.0/5.0 -

Mike was very professional and kind.

Returned Clean

My Experience - 5.0/5.0 -

Looks good, was returned two days before the estimated return date.

Likely to Recommend - 5.0/5.0 -

I would!

Repair Quality - 5.0/5.0 -

First they worked me in for an assessment of the repair. The estimate was given and they managed to get my truck back to me about 3 days earlier than expected. This was a pleasant surprise. Also they kept me up to date with text updates on progress.

Customer Service - 5.0/5.0 -

Michael kept the text updates coming. I like that!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love the c customer service I receive.

Customer Service - 5.0/5.0 -

Love the customer service I receive

Returned Clean

My Experience - 5.0/5.0 -

Thank you, for doing such a great job!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

none

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very nice and professional people…Great job…

Customer Service - 5.0/5.0 -

Very satisfied…

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service my car looks amazing and the customer service was superb

Customer Service - 5.0/5.0 -

Excellent communication and service

Returned Clean

My Experience - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Loyalty Collison was great. Zach kept us informed during the whole and made the whole process seamless. Thank you.

Likely to Recommend - 5.0/5.0 -

Will absolutely recommend

Repair Quality - 5.0/5.0 -

Loyalty was great. Zach kept us informed during the whole process, seamless with our insurance company and completed on schedule.

Customer Service - 5.0/5.0 -

Zach was very informative and kept is updated.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

I am missing a reflector

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding customer service and repairs were flawless.

Customer Service - 5.0/5.0 -

Outstanding service

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They scratched my car during reassembly left it like that, like I wasn't gonna notice the guy confirmed. They scratched it, and nobody has reached out to me about fixing it. Communication was poured throughout the process did not feel like a priority.

Customer Service - 2.5/5.0 -

Communication was poor. Seemed annoyed when I called inquiring about the progress. Had to call multiple times to get in touch with the person working with my car.

Returned Clean

My Experience - 5.0/5.0 -

Your team there kept in contact with me as the progression of the work was being done. They were always courtesy when speaking to them and my car looks fabulous. Thanks again for doing a wonderful job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair was well done

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Work was well done, looks like new

Returned Clean