Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Your team there kept in contact with me as the progression of the work was being done. They were always courtesy when speaking to them and my car looks fabulous. Thanks again for doing a wonderful job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Repair was well done
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Work was well done, looks like new
Returned Clean
Likely to Recommend - 5.0/5.0 -
Loyalty Collision will be highly recommended!
Repair Quality - 5.0/5.0 -
Very professional! I loved getting texts that kept me updated on the process! The repairs & paint job are excellent!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was well informed everything went well great job....
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Fantastic job and well informed on how the progress was going....
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
I haven't heard back from the adjustor regarding my unsatisfied concerns of the repair quality.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Very friendly and letting me know every step of the way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Had tobrent
Customer Service - 2.5/5.0 -
Could have been better had to rent rental car out of pocket for collision was behind in their job shoul have gotten a discount.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a good job on car
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
A little confused as to what was exactly going on and their 1st estimate was much higher than what the ending estimate was. I don’t know, maybe that’s how business is supposed to be done but also like to add Mohamad was excellent at getting everything straight… thank you Mohamad
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Nonono never
Repair Quality - 0.5/5.0 -
My truck wasn't repaired properly; some parts are cracked under the bumper, and you charge a lot but don't do professional work. I'm very disappointed.
Customer Service - 0.5/5.0 -
My truck wasn't repaired properly; some parts are cracked under the bumper, and you charge a lot but don't do professional work. I'm very disappointed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Justin was helpful and ensured everything was working correctly
My Experience - 5.0/5.0 -
Alex and the entire team were absolutely phenomenal during the entire repair process. We couldn’t be happier. Thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Please call me. 8046912578 The service at the collision center was HORRIBLE. Totally awful. 4 weeks to replace a windshield and repair the hood. I’ll explain more when you call
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
A hood repair and windshield replacement took almost 4 weeks. Totally unacceptable. Photos and paperwork were not submitted to my insurance properly and timely. The collision shop did not submit my crash guard. Justine Jackson is rude, difficult to work with. He flat out lied to us. He incompetent. I’m happy to speak with someone personally
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The lady who did the estimate brought the paperwork to the waiting area and not to her office to go over it. Where as I heard one of the associates tell a coustmer let’s look at the vehicle than go back to my office to go over.