Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I asked for text status messages and never received them. Had to call several times to find out the status of my vehicle. Like that you have a shuttle service
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job. Paint matches perfect!
Customer Service - 5.0/5.0 -
From the receptionist to the gentleman that showed me and explained to me what was done it was a wonderful experience.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I had one headlight replaced due to my collision. I had hoped to have both replaced so I wouldn't be driving a car that looks like it has two faces (1 brand new headlight, 1 5yr old foggy yellowish headlight). Mt bumper on the driver side is starting to pop off, so I now have to take the vehicle back tomorrow 10/19/21 to see what else can be done to keep the bumper in tact. I work overnight, so this is interfering with my sleep schedule, had it been done correctly at the first appointment. Other than that the repairs are fine, quality work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
They only put one new head light on the car that makes it looks not right
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my third vehicle I have had loyity to repair an they have done a great job. Looks great an the detailer after repairs , do a great job of detailing inside and out. To bad I can't find someone to detaile like that outside of loyity. Thanks
Customer Service - 5.0/5.0 -
They were noliagalbe about work needed. An polit.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I didn’t receive the life time warranty when I picked up the vehicle. I would like to personally thank Russell Jennings for his attention to detail, professionalism and for keeping me informed during the repair!! Jack Scott
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good service
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was informed about the progress of my vehicle on a regular basis. I am very pleased with the outcome.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My suggestion would be Take your vehicle to Burkeville body shop not unless it’s Toyota warranty work that is needed from Loyalty collision
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Manger did not want to submit open WO to Progressive auto insurance, just wanted to argue. Seem to be lack of wanting to do his job!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Had to make a second trip back and then waited for 20 minutes. Before someone helped me.
Returned Clean
My Experience - 5.0/5.0 -
Thanks to the Loyalty Collision team for all the amazing work from start to finish. Blessings and favor to you all. Stay safe out there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work on my car.
Customer Service - 5.0/5.0 -
Awesome work on my car.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Had my car 9 1/2 weeks...Picked it up on 9/24/21, drove it home Battery was dad the next morning. Dashboard above the steering wheel taped up with black tape & plastic plate broken aloose when dropped my steering wheel to adjust it. paint job good. Poor communication as I always had to call to get an update.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
The length of repairs and lack of communication leave room for improvement.
Repair Quality - 4.0/5.0 -
I'm satisfied with the actual work done on the car - it looks great! There is some noise from the passenger side door when opening and closing it now, but not worth bothering with further.
Customer Service - 3.0/5.0 -
Everyone I spoke to was very friendly. Especially the front desk staff. But there was room for improvement on communication. Most of my updates were from me calling the shop rather than the other way around. And the repairs seemed to drag on for quite a while longer than originally anticipated. I also had to bring the car back after I had picked it up because a sensor was left unplugged - something that I feel should have been easily caught due to the warning message on the dash when starting the car.