Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Found small air bubble in paint in 2 areas
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Communication was poor, still waiting for a part and haven’t received any updates. My car isn’t driving the same, I’m not sure if they did the alignment. I plan to go by this week
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
When I picked my car up, I had to ask the person that was assisting me if I could have someone to do a walk around of the car before I left.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Poor customer service. The clerks did not seem to know what was going on.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Rep took more than a week to respond with assessment of car damages. Lori was extremely rude and disrespectful even though the problem was the fault of the company.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Not satisfied with some of the repairs.
Customer Service - 2.5/5.0 -
Not satisfied with some of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks great. Awesome repair work.
Customer Service - 5.0/5.0 -
Customer service was excellent.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
Unfortunately, have used them several times.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashly kept me updated on repairs and any changes.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful on my hood recall and the collision repair in the back.
Customer Service - 5.0/5.0 -
Caleigh (not sure of the spelling) in the collision repair office is the best! She is Steward Winstead's daughter.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I just want to say those I spoke with(do not know last names of all), but Ms. Danielle, Ms. Amber were very, very helpful, courteous and professional. Appreciate them. Ms. Ashley is the one that I had continuous contact with throughout this process. She kept me updated on the progress of the car, from parts, painting, etc., until pickup. I felt like I was part of the team. Thanks to all who helped me, via directing me to the correct person, answering any questions ………. Thank you all again. God Bless.
Repair Quality - 5.0/5.0 -
I have no complaints.
Customer Service - 5.0/5.0 -
I was more than satisfied.
Likely to Recommend - 3.5/5.0 -
I think they do a decent job but need to double check their work before saying it’s done . Because this is not the first time I’ve worked with them and had to bring my car back once they said it was completed
Repair Quality - 4.0/5.0 -
I came to pick my car up once the repairs were done. But soon as I left there was a rattle in my door and my lock on the outside didn’t work. I called them brought my car back and was able to get it fixed a few days later.
Customer Service - 4.0/5.0 -
They front desk staff was nice and the guy who handled my car was as well