Loyalty Collision Chester
In operation 23 years.
State of the art, largest OEM certified collision center in RVA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Repairs took 5 weeks. Didn’t receive status updates frequently enough. Every text message is addition Susan when the car is registered to me - Greg and has never been associated with Susan other than we live in the same household. Repairs appear to be done very well and with good quality. Would have liked to have had some conversations with the actual adjuster and not just the receptionist
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience from start to finish. Kuddos to ALL staff with whom I came in contact.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Final work was very satisfactory
Repair Quality - 4.5/5.0 -
Took 3 weeks
Customer Service - 1.5/5.0 -
Was constantly left out of loop, front desk girls were doing the best they could with information they were being given. The girls who where supposed to keep me updated were not helpful. I asked to speak to a manager and was told he would call me back, didn’t happen.
Likely to Recommend - 5.0/5.0 -
You always do a good job
Repair Quality - 5.0/5.0 -
Great job with the repair
Customer Service - 4.0/5.0 -
I never received any indication that my vehicle was complete
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Customer service is non existent. The only communication was initiated by me. I had to call to find out why they didn't contact me for an appointment after waiting a month and was told they had the wrong number, but they could have got my correct number from the repair shop. Then I had to call to find out if my vehicle was ready and was told they would let me know that afternoon (didn't happen). 4 more days later I called again and was told it was ready but I couldn't get it because it hadn't been paid (probably just paperwork). At that point, I was angry and called the repair shop to find out what was going on. While talking to Wes, he gets an email about my vehicle and let me know I could come get it finally. The work is also very inferior. The color is not even close.
Customer Service - 0.5/5.0 -
See previous comment.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The fender seams are not completely flush with the hood as the driver side is
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service team.