Loyalty Collision West End

4.7 (2,159reviews)
94%
7837 Carousel Lane,  Richmond,  VA  23294
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Shop AssistantSparkles

In operation 14 years.

Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,159)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that their vehicles were returned looking brand new and repairs were completed to a high standard. Timeliness is a strong highlight, with numerous customers reporting their vehicles were ready ahead of schedule. Communication is frequently commended, with customers appreciating regular updates via calls and texts throughout the repair process. The staff is widely described as professional, friendly, courteous, and knowledgeable. A few customers noted areas for improvement based on their experiences, including occasional delays due to parts availability, isolated instances of incomplete repairs requiring return visits, and in rare cases, concerns about communication consistency. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"First, the staff was amazing. I have never been treated with such care and professionalism, especially because I didnt know anything about car ..." Read more
"... totally satisfied! From dropoff to pickup they were professional, friendly, and of course experts in repair. Communications through the whole process were timely ..." Read more
"... fault! This was by far the best experience Ive had - efficient intake, clear communication, and excellent work!" Read more
"... vehicle was there twice in the last 60 days. The employees and service are definitely top notch!! They are always professional and the service is phenomenal! ..." Read more
"Very disappointing, My car was fixed but it got more damaged with them. Very disrespectful customer service."
"My vehicle was ready 3 days earlier than promised."
"Car was ready day before promised. Great job"
"... through the whole process were timely and excellent. Repairs were finished two days before promised. We will heartily recommend Loyalty to others. And, ..." Read more
"I was told the car would be ready within a week. I then was told it would be ready a week prior to ..." Read more

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Repair Quality

They were quick, friendly, and the repairs look great.

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My Experience

I had a great experience. Wendy was very helpful and notified me throughout the process. I am very happy with my results and the incredible customer service here!

My Experience

Great customer service

My Experience

The whole team has been wonderful and very calming to work with. I appreciate them keeping in touch with me all week. There does seem to be a rattle on the front end, but that could be something in the engine that my mechanic needs to fix.

Likely to Recommend

Repair Quality

The service was absolutely awesome. Loyalty was very helpful and made this process super easy.

Customer Service

The customer service was awesome

Returned Clean

My Experience

My Experience

You kept me informed on progress through out the process. Thx

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My Experience

Thank you! Wendy is so knowledgeable and caring! The service and care was excellent!!

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My Experience

Wendy was THE best! I would recommend this location to anyone. My service was excellent!

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Repair Quality

Fantastic service

Customer Service

Returned Clean

My Experience

My vehicle was repaired in a timely fashion. Customer service was unmatched.

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Returned Clean

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Repair Quality

Good quality work

Customer Service

Was kept abreast of work and timetables

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My Experience

Loyalty collision never disappoints! Unfortunately, my vehicle was there twice in the last 60 days. The employees and service are definitely top notch!! They are always professional and the service is phenomenal! Thank you Loyalty Collision!!!

Likely to Recommend

I would recommend Loyalty Collision to anyone in need of body repair.

Repair Quality

Loyalty did a fantastic job with replacing the side of the bed on my F250 after a hole was punctured in the aluminum from a backing accident.

Customer Service

Wendy and the team of ladies in the office communicate very well and make the process very easy and comfortable.

Likely to Recommend

Repair Quality

Great personal attention through whole process. The women there are kind thoughtful and helpful.

Customer Service

Returned Clean

My Experience

You guys did a great job. I have a truck that I made bring to you guys in the future when I can afford it to get it completely painted in 97 Dodge 1500 beautiful truck I just got off be able to afford.

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Customer Service

You guys did a great job. I need anything else done to automobile body wise. I will bring it to you guys and we prefer you to anyone.

My Experience

Wendy! Is awesome!!