Loyalty Collision West End

4.7 (2,134reviews)
95%
7837 Carousel Lane,  Richmond,  VA  23294
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Shop AssistantSparkles

In operation 14 years.

Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,134)

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My Experience

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Repair Quality

Very satisfied with staff and work done by Loyalty.

Customer Service

Staff very professional and knowledgable

Returned Clean

My Experience

Great work! 10 out of 10. Will plan on bringing more cars in the future!

Likely to Recommend

Repair Quality

Great service, quick updates, amazingly fast turn around! 10 out of 10!

Customer Service

Returned Clean

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My Experience

West End was great! Please correct spelling of my last name which Progressive Insurance got wrong. It should be WISNIESKI. TY!!

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Repair Quality

Very happy!

Customer Service

Returned Clean

Likely to Recommend

Absolutely!

Repair Quality

Aaron was very thorough and professional.

Customer Service

Everyone was helpful throughout the process.

My Experience

Loyalty was very prompt in repairing my vehicle and communication was outstanding the whole time it was there. I would highly recommend Loyalty Collision to anyone in need of a body repair!

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Returned Clean

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Returned Clean

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Repair Quality

Exceptional customer service and communication

Customer Service

Perfect

Returned Clean

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Returned Clean

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My Experience

We were very impressed with the loyalty team that worked on the car. They made it very smooth. And the work was exceptional.

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Repair Quality

I could not have had a better experience

Customer Service

My Experience

You said the small indentation in the side bottom bumper was there before you fix the car that whole bumper had to be taken off so if it was there before you fix the car, it was it should’ve been taken care of with the bumper and everything else. It was all a part of the same issue as I recall.

My Experience

Thank you

Likely to Recommend

Repair Quality

Thank you very much

Customer Service

Likely to Recommend

Repair Quality

Great team!

Customer Service

Returned Clean