Loyalty Collision West End

4.7 (2,138reviews)
95%
7837 Carousel Lane,  Richmond,  VA  23294
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Shop AssistantSparkles

In operation 14 years.

Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,138)

My Experience

You guys did a great job. I have a truck that I made bring to you guys in the future when I can afford it to get it completely painted in 97 Dodge 1500 beautiful truck I just got off be able to afford.

Likely to Recommend

All in all a very good experience with Loyalty! Thank you!

Repair Quality

Very pleased with the quality of the exterior repair and the time frame in which it was completed. Only reason for a 9 in lieu of a 10 was the dirty fabric on the rear bench seat in the cab.

Customer Service

Very friendly and courteous people!

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Returned Clean

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My Experience

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Repair Quality

Very satisfied with staff and work done by Loyalty.

Customer Service

Staff very professional and knowledgable

Returned Clean

My Experience

Great work! 10 out of 10. Will plan on bringing more cars in the future!

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Repair Quality

Great service, quick updates, amazingly fast turn around! 10 out of 10!

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Returned Clean

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My Experience

West End was great! Please correct spelling of my last name which Progressive Insurance got wrong. It should be WISNIESKI. TY!!

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Repair Quality

Very happy!

Customer Service

Returned Clean

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Absolutely!

Repair Quality

Aaron was very thorough and professional.

Customer Service

Everyone was helpful throughout the process.

My Experience

Loyalty was very prompt in repairing my vehicle and communication was outstanding the whole time it was there. I would highly recommend Loyalty Collision to anyone in need of a body repair!

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Returned Clean

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Repair Quality

Exceptional customer service and communication

Customer Service

Perfect

Returned Clean

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Returned Clean

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