Loyalty Collision West End
In operation 14 years.
Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a pleasant experience and if I ever have to get my car repaired again I wouldn’t hesitate to use Loyalty Collision. The only drawback was the ongoing use of the rental car. I had to continually contact the insurance company because of the three delays I encountered.
My Experience - 5.0/5.0 -
The people at Loyalty did a great job of getting our car back on the road and looking like new again. A special shout out to Wendy for keeping us informed of the progress on the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car had all but three panels that needed repairs and new paint. They got all the work done on my car in one month and it looks as good as new!
Customer Service - 5.0/5.0 -
Very communicative, friendly, understanding and kind
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ladies handling the customer experience side were TERRIFIC. Relinquishing our cars for 2 weeks is extremely stressful for those of us who opt out of rentals. But aside from the wait, your team does an excellent job at exceptional body work and reassuring stressed out owners waiting patiently for their cars!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Being without a car is always stressful. I opted not to rent a car, so I was without a car for 2 weeks while my car was in the body shop. The women I interacted with at Loyalty were WONDERFUL. Excellent customer service. My only issue was with the lack of communication for the first few days. I had no way of knowing if anything was progressing. For those of us unfamiliar with body work timelines, even 2-3 days feels like a long time. After I called inquiring, the texts and more regular communication started coming to me, which did help ease my mind.
Customer Service - 5.0/5.0 -
Excellent, personable ladies who were a pleasure to do business with.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This Loyalty Body Shop was a very BAD EXPERIENCE. I would NEVER trust my car there, ever again, nor recommend them to ANYONE. I was fed up with being LIED to and screamed at. Every time I called and asked to speak with "Wendy", that awful woman at the front desk screamed, "She's NOT here today". She was clearly LYING to me.
Repair Quality - 0.5/5.0 -
Worst experience, ever.
Customer Service - 1.0/5.0 -
The woman at the front desk was very disrespectful and was no help at all.
My Experience - 5.0/5.0 -
Great service, communication, and the whole staff were amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Aaron and the rest of the staff were great and helpful through the whole process. It was a pleasure working with them.