Loyalty Collision West End
In operation 14 years.
Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Glad that my car was repair ahead of schedule
My Experience - 5.0/5.0 -
Thank the whole team who help assist get me back on the road and repairing my car the communication was outstanding from beginning to end. I want to thank Wendy and the rest of the crew and the mechanics who put my BMW 750 back together thank you Miss Pratt.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Overall job was well done.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks new, job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loyalty Collision was very professional and helpful. The end result looks great!
Customer Service - 4.5/5.0 -
Wendy was very accommodating and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service-very satisfied
Customer Service - 5.0/5.0 -
Shanon and Karen were excellent from the beginning. It is better if the customer is informed beforehand is there is a 3% charge for credit card use. That will save some money.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very disappointing, My car was fixed but it got more damaged with them. Very disrespectful customer service.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for taking care of my car so quickly. It looks great.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was done in time promised. The only issue is this is the second time I had my car repaired with you and something happened both times. This time was minor a part was left on my seat. I had to go back to have them install it. It’s things as this that can be frustrating. The team should really be careful when repairing vehicles. I had to take time from work for this. Overall they fixed things so all is good now.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
I am waiting but need to need to look at the truck. Still not happy about the last time I had my truck there for my back bumper. Spot the bumper not painted or a mark.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Absolutely! From start to finish it was a positive experience. The receptionist, office staff, estimator, and technicians all made it work. Thank you for all you did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Fitment of the front bumper is okay, but I realize it will not be exact due to aftermarket parts. The front sensor has not been working within 2 miles of leaving the shop. Called in to get that fixed. Other than those two things, work is good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sorry as I am for having to bring my brand new car in twice in 6 months, I am more than pleased with Loyalty Collision staff and work completed!! Thank you!
Likely to Recommend - 5.0/5.0 -
Love loyalty!!
Repair Quality - 5.0/5.0 -
Karen, Wendy and Hopehave been rocking these last 2 weeks!!! Aaron they need you now!!! 👻