Loyalty Collision West End
In operation 14 years.
Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Fitment of the front bumper is okay, but I realize it will not be exact due to aftermarket parts. The front sensor has not been working within 2 miles of leaving the shop. Called in to get that fixed. Other than those two things, work is good
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sorry as I am for having to bring my brand new car in twice in 6 months, I am more than pleased with Loyalty Collision staff and work completed!! Thank you!
Likely to Recommend - 5.0/5.0 -
Love loyalty!!
Repair Quality - 5.0/5.0 -
Karen, Wendy and Hopehave been rocking these last 2 weeks!!! Aaron they need you now!!! 👻
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
They do very good work
Repair Quality - 5.0/5.0 -
U also do a fantastic job. Well pleased. Thank U🙏
Customer Service - 5.0/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
Everyone with whom I interacted was very supportive. The project/ process was explained clearly.
Returned Clean
My Experience - 0.0/5.0 -
Hope & the other 2 staff members who got my car to me when the office was closed & the paperwork wasn't ready were STELLAR!!! Hope seemed like she genuinely cared about my experience. Also, while cordial, the text messages were really confusing - which is why I was picking my car up too soon. Seriously - go into the system & read the text thread. The automated messages are incredibly misleading, & need to go. Honestly, I'd rather not hear from anyone till my car's ready than receive automated texts saying, We're nearing completion!, then receive a text hours later saying, Now it's looking like 4 more days (when it actually took 8, & that was after the snow).
Likely to Recommend - 0.5/5.0 -
It's not worth the headache.
Repair Quality - 2.5/5.0 -
I have already filled a survey out, and am filling another one out so I will stop receiving texts and emails to fill a survey out. I am satisfied with the repair. I am extremely dissatisfied with the lack of accurate communication, and the abundance of inaccurate communication. When I came to pick my car up after it wasn't ready when I was told it would be, and after you closed, because no one told me you closed at 5:00 p.m., Hope and another lady came to the rescue, and I am extremely impressed with them and their excellent customer service.
Customer Service - 2.5/5.0 -
Hope and the lady who was there when I picked my car up were amazing. The text messages I received from actual people were extremely unclear (seriously - look at them), and the automated ones were totally wrong.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went well and I was always kept informed of the progress
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job Thank you for getting "Betty" back to normal. She was missed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The ladies in the office kept me updated on the progress (especially Wendy). The vehicle looks very good as if it had never been involved in an accident.So happy with the way it turned out.
Likely to Recommend - 5.0/5.0 -
Yes, the shop technicians did a very good job on everything.
Repair Quality - 5.0/5.0 -
Vehicle looked great upon getting it back
Customer Service - 5.0/5.0 -
I was informed of updates delays. What have you during the entire process? The ladies who worked in the office were very kind informative and courteous to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great job I love it. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’ve been looking for a trustworthy shop, and stumbled into this one because it was covered by insurance. I loved the quality and customer service, so will definitely be coming back
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were incredibly friendly and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Wendy was amazing! She made sure I was informed on everything that was going on with my vehicle. She was friendly and a joy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job.
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and good workmanship