Loyalty Collision West End
In operation 14 years.
Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was outstanding. They kept me up to date on the work and delays with my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing communication! And a big thank you to Wendy who paid attention to details and made sure my paint was fixed to her satisfaction! So appreciated!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class experience! Wendy and the staff made an unfortunate accident into a great collision center experience. We were updated throughout the process and our vehicle was ready when promised. Quality workmanship with excellent customer.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Repair was done well but I had to come back to get an issue with a sensor fixed. My cupholder coasters were also thrown out
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I would
Repair Quality - 5.0/5.0 -
Thank you for the great service, from all. Really made me feel like family.thanks again.
Customer Service - 5.0/5.0 -
Very friendly good customer service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I always appreciate high quality of your work. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Everyone was very helpful especially Aaron! Made me feel at ease leaving my car with them for repairs !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Aaron and his team at Loyalty did an excellent job repairing my vehicle. He kept me informed and updated me frequently throughout the whole process. I appreciated his honesty and communication when there was trouble getting parts and they were still able to complete the service by the expected date. My new doors look fantastic and they did a great job with cleaning up the interior glass contamination. I would use Loyalty Collision again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, the quality of the work was amazing. Definitely will recommend others. Thank you so much!
Customer Service - 5.0/5.0 -
Wendy at loyalty collision was amazing to deal with. She kept me posted when my car was ready!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Both Karen at the front desk and Wendy in repair were lovely to work with during this process. They were kind and knew what stage of repair my car “Betty White” was in during the repair. Wendy’s communications via text were appreciated especially since it was over a holiday week. Betty returned to us looking as new as we bought her. The inside was cleaned, she was washed and returned with a full tank of gas. Those extra perks raised the bar and made the experience exceptional. Many thanks to all who helped repair our precious Betty White at Loyalty Collision!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Will be recommending to friends
Repair Quality - 5.0/5.0 -
They did a beautiful job
Customer Service - 5.0/5.0 -
Awesome experience! I will be changing body shops to Loyalty from now on!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
When picking up the car I pointed out a noticeable problem with the installation of a fender well plastic shield. The representative took several pictures and said it would be ok to take the car and they would inform the adjuster who was not working that day. They also said they would contact me. It’s been a little over a week and no contact at this point.