Loyalty Collision West End

4.7 (2,152reviews)
95%
7837 Carousel Lane,  Richmond,  VA  23294
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Shop AssistantSparkles

In operation 14 years.

Loyalty, where we put you first. We service all makes and models. Be sure to ask out Loyalties for Life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,152)

Likely to Recommend

Repair Quality

When picking up the car I pointed out a noticeable problem with the installation of a fender well plastic shield. The representative took several pictures and said it would be ok to take the car and they would inform the adjuster who was not working that day. They also said they would contact me. It’s been a little over a week and no contact at this point.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Excelent

Customer Service

My Experience

Wendy was great and kept me up to date with the repairs

Likely to Recommend

Repair Quality

great service

Customer Service

great service

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I had a great experience with Loyalty collision. They were good at keeping me updated with the status of my car and did a great job fixing it. Also, my car came back cleaner than it’s ever been.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

They are the best very helpful and informative , thanx for evrything guys .

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

Good work and service.

Customer Service

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

Very professional, very courteous, explained what they did, showed me and pointed on the paper, how they did it, and very customer friendly staff

Likely to Recommend

Repair Quality

GREAT customer service, very helpful, very professional, hardly any wait time, great experience

Customer Service

Very friendly

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Repair Quality

From start to finish all great

Customer Service

Very friendly and explained each step

Returned Clean

Likely to Recommend

Repair Quality

Seamless experience. Very friendly staff. Car looks great!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service