Loyalty Collision Williamsburg
In operation 5 years.
Your one stop shop!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (606)
- Sort By:
- Newest
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
100% recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top-notch customer service from everyone in the collision center -- which is why we take our vehicle there instead of another company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service and craftsmanship, would highly recommend.
Customer Service - 5.0/5.0 -
Customer service, very friendly and knowledgeable.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good and nice job
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0 -
Thanks
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Service was great, only down side is no loaner Vehicles. high end car dealership like Cadillac I am use to loner vehicles
My Experience - 5.0/5.0 -
Vicky was very informative and helpful along this process! The only changes that could have been made, would have to be making sure to keep the customer up to date on car status. I called at 2pm and found out my car would be ready at 4 pm.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0 -
I rate the overall experience a 7/10 due to lack of communication. I received a call from Daniel on 5/10 which I thought was amazing. As he let me know I would be kept in the loop about my car. Afterwords I never received any further communication. I called to check on the car and was told the car would be ready 5/27 prior to me arriving in town, and then I was told by Cicky the car would not be ready due to Monday being a holiday, so possibly Tuesday. We went to pick up the car and again it was not ready. Finally I called down to loyalty again at 10 am to receive a time frame on the car, and was told I would receive a call back. I received no return call, so I called again at 2:30 pm and was told the car would be ready at 4:30 pm. Majority of the communication was diverted to Vicky during this process, who remained firm in this process. I felt as if I was power struggling over my car. My family member whose son just wrecked his charger wanted a referral from me, and it was safe me to say, that even though loyalty does beautiful work, the communication is not up to par. So your car won’t be ready as promptly as they say. Thank you overall again, for your time and attention in this matter.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The collision and service team were friendly and informative. Rachel and Daniel both went the extra mile to ensure good service and saved me time. Thanks!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Not as good as last time I had repairs done. There were still small dents in the door.
Customer Service - 3.0/5.0 -
Left dents in the door
My Experience - 5.0/5.0 -
Great Customer Service!
My Experience - 5.0/5.0 -
Good work, keep us up to date. Very nice staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work, keep us up to date.
Customer Service - 5.0/5.0 -
Friendly and caring
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were done on point, I am very satisfied... THANK YOU LOYALTY WILLIAMSBURG!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
A job well done... Thanks...
Likely to Recommend - 5.0/5.0 -
I would recommend SHOP... NOT ESURANCE
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Afrer repair job was delayed over 2 months since first taken to Loyalty, job took over 3 weeks to complete. Three times we were told the car would be ready by a certain day and it wasn;t.
Customer Service - 1.5/5.0 -
Took car to Loyalty for estimate on Feb. 22. Car could not be repaired until May 3. Repair job took over 3 weeks. Three times we were told car would be ready by a certain day and it was not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service was great the car repair was amazing my car looks new, friendly staff excellent customer service and updates constantly on the progress of my repairs. I love always having a actual person to talk with my questions this is the place to go for any type of collision work.