Classic Collision Hayes

4.9 (758reviews)
97%
2998 George Washington Memorial Hwy,  Hayes,  VA  23072
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hayes, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (758)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text and email updates throughout the repair process. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff were widely described as professional, friendly, and knowledgeable. Some customers noted areas for improvement directly from their comments, including occasional delays in parts delivery, inconsistent proactive communication requiring them to follow up, and isolated paint matching concerns.
AI-Generated from reviews written in the last 12 months
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"... the experience was nothing short of outstanding. They were super professional and kept me updated the whole time, making the entire insurance process incredibly smooth ..." Read more
"... finish. The team was professional, communicative, and did excellent work on my vehicle. The repairs were completed with great attention to detail, and my SUV looks ..." Read more
"They were professional and honest and the work is exceptional. I will definitely refer them to everyone!"
"... couldve been done with better quality but honestly I was very impressed and couldnt find anything to really complain about with my repair. I even asked for a quote to ..." Read more
"We were very satisfied with the repairs and the attention to detail. They did not leave anything undone! Even at the end; they were still checking things ..." Read more
"... then they emailed and said a week and a half, but it was finished in a week! Completely satisfied!" Read more
"Vehicle repair was promised on a friday, was completed 2 days ahead of schedule even though the were booked out and swamped."
"Great customer service, communication, craftsmanship, and quick turnaround time!"
"Great communication, vehicle was done ahead of schedule and repairs were perfect!"
"Delays on getting parts."
"Very professional daily updates on the process. If there's a delay, I really appreciate it. Great ..." Read more
"Staff conducted very effective and efficient communication throughout the entire process of my vehicle repairs."
"Excellent customer service and support. The texts updates were excellent."
"Wonderful communication. Very happy with the time frame work was done and how repairs came out"
"It was a bit long that they had my car and said they were gonna update me but I had to call first before I got any updates."

My Experience

Wonderful experience. I would highly recommend them. Service was completed on time and the finished job looks great. All staff that I dealt with were friendly and professional. A++++

My Experience

Likely to Recommend

Repair Quality

They were awsome to work with and finished ahead of schedule

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have complete confidence in Classic Collisions work. They pay amazing attention to detail and perfection in their work! I would recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

It was finished ahead of promised date and the car looks good.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would return myself and trust my vehicles with the hands of the Classic Collision staff.

Repair Quality

Repair was quick, paint looks excellent. Detailer killed it on washing and detailing the vehicle after repair was made.

Customer Service

Warm and welcoming. Even through some errors through geico, staff was easy to work with on getting a new appointment made.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Susan is amazing she would text me if there where any updates and progress on the repair of my truck and she was so down to earth friendly not some fake people she was a pleasure to work with and my truck looks fabulous thank you

My Experience

The body repair is great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Although the work was top notch by Shawn Seawell the shop could use better competencies, such as better tracking of parts as to not realize that parts had been received a few days at shop before the technician realized he could finish the job sooner, thus not taking a month to finalize. There is more but I will leave it there.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Finish my truck early

Customer Service

truthful service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I put in a claim with my insurance, selected Classic Collision as my repair shop, and CC handled everything from there. The CC staff were easy to communicate with and kept me informed. Work was done professionally and on schedule. Repairs and paint look like new. Very satisfied and no complaints. Ten stars.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Thank you for constant updates on status of repairs and helping to reduce credit card surcharges fee given challenges with insurance payment delivery.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Susie (?) was incredible. Professional, empathetic, open, helpful. All around wonderful to deal with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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