Loyalty Collision Williamsburg
In operation 5 years.
Your one stop shop!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (606)
- Sort By:
- Newest
My Experience - 5.0/5.0 -
Daniel and Rachel treated me and my new adult kid with the utmost respect throughout the entire process. They were patient, helpful, prompt, and kind. Both went above and beyond to make sure everything we needed was taken care of. Rachel even contacted Enterprise for me while I was enroute to confirm a car would be ready as it was reserved through Allstate. She discovered Enterprise had my reservation in Richmond instead of Williamsburg and she quickly got it fixed. Top notch! Daniel was very patient with my new adult son who was learning how to be responsible with getting our car fixed. And answered all of our questions. I also spoke with Vicki on a short call—very friendly and helpful. Please reward these fabulous employees you have—they are the reason we and Allstate continue to return with our business! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Too slow
Customer Service - 3.5/5.0 -
Was told twice that adjuster would call back. He never did.
My Experience - 5.0/5.0 -
Kept me updated, understood my anxiety over not having a car. Completed in the time frame given
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very efficient clean and always able to answer questions.
My Experience - 5.0/5.0 -
Every one very kind and courteous, My vehicle looks great. It's a job well done. Thank you to all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing job and whomever detailed the vehicle did an excellent job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Loyalty was great. They even detailed and cleaned my entire car, inside and out, before pickup!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication , fast repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommend for body shop. I don't recommend service with Dustin. He didn't look into problem we had previously.
Repair Quality - 5.0/5.0 -
Excellent service from the body shop people.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was awesome explained everything about the process results from repair look awesome I them two thumbs up
Likely to Recommend - 5.0/5.0 -
Awesome place
Repair Quality - 5.0/5.0 -
Friendly and up front with everything plus quick service
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
My Experience - 0.0/5.0 -
You had my vehicle for 2 months and I was told by the supervisor that they would get with parts and order a center hub for my front driver side wheel and when I picked it up it was not on the truck or ordered at all. Also my windshield was removed and was broken on removal so a new one was put in but no RockyRidge logo was put back on it. That’s what makes the vehicle stand out.
My Experience - 5.0/5.0 -
Thank you for taking care of my car in such a timely manner.
My Experience - 5.0/5.0 -
The service team was very kind. They were most considerate in keeping me updated about the repairs. I was informed of their commitment to quality repair because they returned parts that were shipped to them that did not meet expectations and requested Nissan parts for my Rogue. I am thankful for that. The Rogue sounds good and seems to be working properly, so far. Hopefully, all is well; however, I have been instructed to return if the slightest thing seems off. Thanks for your loyalty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Most of my family would have to leave their cars there since they also don't have hundreds of dollars to get them back. It's a ridiculous practice.
Repair Quality - 3.5/5.0 -
Had to take out a loan to get the car back. Why is there no payment plan?
Customer Service - 4.5/5.0 -
Sending me to management because you didn't want to answer the question about how to pay over time was not very good customer service.