Loyalty Collision Williamsburg

My Experience - 5.0/5.0 -

Thank you Daniel it looks better now than it did when it came to you trust .Thank you! you deserve five stars.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very nice company to work with and did beautiful job on my car. Rachel that works in the office was very nice and patient and helped out with insurance issues. Great customer service from her and Daniel

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job on my car. The body shop staff are awesome to work with. Daniel and Rachel helped every way they could. Technicians did a great job

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Fast friendly and great work!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely awesome experience

Customer Service - 5.0/5.0 -

Fantastic

Returned Clean

My Experience - 5.0/5.0 -

Great service. Prices were a little high.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was very professional and kept me in the loop of each step of my car repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated the text message updates and friendly service. My car looks like new again. Thank you!

My Experience - 5.0/5.0 -

Listening staff and professional quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0 -

Service department and sales absolutely recommend. Collision department’s attention to detail will cost me another few days without my vehicle having the work completed elsewhere

Repair Quality - 1.5/5.0 -

3/4 of the job was completed and the part that was completed was excellent. The large black scrape was pointed out and I was told to go get touch up paint and do myself….. simply baffled. My insurance paid me for the repairs so I will use the remainder of the money left finding a shop that can get the whole job done the first time. Very surprised as the service and sales departments always seem so professional.

Customer Service - 5.0/5.0 -

Scheduling the repairs through the folks at the service department was flawless

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

Was told many times we'll call you back and never did. Asked to speak to a manager said they would call me back and never did. This never happened till Loyalty took over!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Excellent except for some time delays at the start of the process.

Customer Service - 5.0/5.0 -

Good and very helpful customer service

My Experience - 5.0/5.0 -

You guys were great at keeping us updated on the progress of the vehicle. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Experience was superb. Thank you!

Customer Service - 5.0/5.0 -

Customer service was excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0