Loyalty Collision Williamsburg
In operation 5 years.
Your one stop shop!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (606)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended Loyalty. I actually gave our Enterprise Leasing rep's contact info to Dave Jones . We already have a quote for a Traverse from Williamsburg inventory. Dave Jones has assembled a great team and I am sure the word is getting out.
Repair Quality - 5.0/5.0 -
The experience has been over the top from the Service Department (Kirk, Rigo and James) not to mention Dave Jones being accessible and assembling a great team. . Our company just entered a service agreement with Loyalty and the response by CW employees to the new contract has been a pleasurable experience. Well done!
Customer Service - 5.0/5.0 -
As you enter the Service bay, you are immediately approached by a service tech and helped with the process. Its smooth and very well received. I have received numerous employee calls on their exceptional customer service . It makes my job easier.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The best body shop in Williamsburg!!
Repair Quality - 5.0/5.0 -
Great job 👏 done by this company in the repair of our vehicle!! Everything looks 100 % brand new!!
Customer Service - 5.0/5.0 -
Fantastic customer service!! Received update calls on a regular basis!!
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
We brought the vehicle in on Friday, The technician got to work on it on the following Wednesday. The technician was off Thursday and Friday. A week was lost on fixing my vehicle. However, once work was started, status of work was not up to date, I had to stop in to check on the status, I realized that the shop was very busy and that my work was not sequenced like I thought. Overall through the work schedule was not as I expected, the quality of the work was top notch and I appreciate the work done on my vehicle.
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time with no surprises. Well done. Glad someone takes work outside of insurance claims.
Customer Service - 5.0/5.0 -
Good group.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience was the worst I’ve ever had. I made the mistake of giving Loyalty an opportunity to service my car after an accident. It was my hope that I would hope that I would get the same service I got when dealership was still under Bill Hudgins. This was despite being warned by a friend who was loyal to Hudgins, that she had two bad experiences and has vowed to find another service center for two Chevrolets she owns. I have a complete timeline of the events that took place while my car was in your care. I’ll be happy to share what I’ve already sent to my Insurance Agent. Your front of the house staff in the body shop failed me and my insurance company.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Would consider Loyalty again in the future if required!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great, circled a cleaner car than when I dropped it off. The folks are the friendliest too. It’s your people that make the best of needing repairs. Although I hope there’s no need again, should it arise, it’s nice to know you are there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already recommended them to my daughter.
Repair Quality - 5.0/5.0 -
They were great. They even washed and vacuumed my car. It was wonderful.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I knew from a past incident where I was having my car serviced again. The only difference is I was responsible for the charges this time which I didn’t mind because I knew from my past experience that Loyalty did totally exceptional satisfying work. This time was no exception.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. They gave me an update on my car while it was being worked on. Friendly staff. Thanks.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond and helping me fix my car. Vicky was especially kind and providing rides to and from their shop. The entire staff was knowledgeable and kind as I worked through the process.
Customer Service - 5.0/5.0 -
Their service was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good!!!