Loyalty Collision Williamsburg

My Experience - 5.0/5.0 -

All good very happy with results and people there

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did awesome job fixing my car. Looks like new.

Customer Service - 5.0/5.0 -

Very helpful and nice!!!

My Experience - 5.0/5.0 -

Awesome staff! Would recommend great service kept up to date and completed on time! Big thanks to Daniel G. And the whole staff at loyalty , Chevrolet Williamsburg!

My Experience - 5.0/5.0 -

I appreciate the professionalism and attention given to me and my car. I only wish I had bought it there. No hesitation in giving my recommendation to those at Loyal.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Dissatisfied and Dissappointed in the service I received

Customer Service - 1.5/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I think the overall repair went very well considering the large scale of damage and repairs that were necessary. The reason why I cannot give a 10 rating is because, when I picked up the car I identified an issue that I felt needed addressing, and have not heard back and it’s been a week. The front driver’s side wheel well is poorly repaired.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

TOTAL DISREGARD FOR THE PAYING CUSTOMER NEEDS! "Gross negligence refers to a person's conduct where an act or failure to act creates an unreasonable risk of harm to another because of the person's failure to exercise slight care or diligence. This was a period of my I would never want to relive.

Likely to Recommend - 0.5/5.0 -

I was strongly not recommend this place because of the lack of communication and the gross negligence that Was shown to me during my troubling Ordeal

Repair Quality - 4.0/5.0

Customer Service - 0.5/5.0 -

Two words , Gross negligence

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

After bringing my mother’s car to your shop, you and your team kept me informed of all the issues with her car and what was needed to get repaired after the car accident happened. You handled everything in a timely manner and were very professional. The car looks great. We appreciate your hard work on this situation. I highly recommend your business and would be glad to give you referrals. Thanks again. Dennis ( son of Margaret ).

Customer Service - 5.0/5.0 -

Wonderful

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Recommend with caution that they request to work with someone of Daniel’s caliber and the hope is to encounter a friendly receptionist in collision iintake.

Repair Quality - 5.0/5.0 -

Repair quality excellent, completion time too lengthy.

Customer Service - 5.0/5.0 -

Until Daniel came on the scene, customer service quality was 4. Daniel was a welcomed knowledgeable, smiling, customer friendly representative who changed your satisfaction rating from an initial 4 or less to 10. Loyalty would do well to have more employees of Daniel Garcia’s abilities.

Returned Clean

My Experience - 5.0/5.0 -

Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Great service and friendly staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The staff was very friendly.

Returned Clean