Loyalty Collision Williamsburg
In operation 5 years.
Your one stop shop!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (606)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
There are a number of things that aren't right. I will bring the truck in Tuesday for them to look at it.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
What a wonderful crew! Happy holidays y’all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Mechanic forgot (?) to replace the grill, as requested.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We will use your shop again if we have a need for body work/repair. (Hopefully not!!!)
Customer Service - 5.0/5.0 -
Vicki addressed the issue about the removal of the HOA gate pass.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair work is very good. I have done business with your body department many times and I have always been satisfied with the work. You need to communicate better when there are delays and things don’t come together like planned. Took 28 days for a very small job. But I only got one text in that time and I always had to call to find out about delays. I know it was not on your end but an explanation would have been nice.
Likely to Recommend - 5.0/5.0 -
You do great work every time. This was not my first rodeo! But was my longest.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and work were very good!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I just think the rental rates are very high. At 55.00 a day and I was told it should take only a week and half turned out to be 21 days and a $1,155 rental car. Which I was only expecting to be around 5-600. Which I was going to try to buy a new vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always most appreciative of the help from the staff there. Many thanks to Eric for his help..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Great customer service and my truck's bumper looks incredible. Thanks again!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the staff making an effort to match the paint. The repair looks as good as new, and they touched up a small scratch that was unrelated for me as well. Thank you, Loyalty team.
My Experience - 0.0/5.0 -
Generally, everyone was nice, and the car looks great. In particular, I had an instance where we were trying to get an update and the person was rude and short. I asked how long it was going to take and the person answered, “it will be ready when it’s ready“. It would’ve been nice to have a few more updates without us calling. Once a week does not seem too often. Jackson Swan is on the policy along with his brother Hudson (owner of Mazda). I am the father who was only peripherally involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vicky finished warranty & customer pay repairs to my 2021 Colorado and everything turned out as expected.
Customer Service - 5.0/5.0 -
Good job on state inspection and tire pressure monitor problem.