Lunghamer Buick GMC

5.0 (242reviews)
100%
5825 Highland Rd,  Waterford,  MI  48327

Lunghamer Buick GMC is a full service automotive repair facility serving all makes and models. We know an accident can really turn life upside-down and as a courtesy, we offer a free loaner vehicle to any customer who has their automobile repair at our shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (242)

Likely to Recommend

Repair Quality

Customer Service

My Experience

Lunghamer has the best body shop I have ever dealt with, period. Their work is top notch.

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Repair Quality

Customer Service

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Repair Quality

Fast ! very nice people great job

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My Experience

Workers were very polite, and helpful.

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Repair Quality

everyone was helpful and polite

Customer Service

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Customer Service

My Experience

Fantastic service as always! The repair was done very quickly and the results were flawless! Great communication! Love this dealership!

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Repair Quality

Customer Service

My Experience

I came to your collision center for the free loaner promised to Lunghamer customers. I was told no loaners cars were available due vehicle shortage even though your dealership sends out emails promoting this program. If the program is not available then don't promote it. The Lunghamer notification system provided inaccurate updates. I'm not sure why its even used. My vehicle was not completed when I attempted to pick it up on 3/25. There was over spray on the front fender, damage to the drivers door, scratches on the passenger door and additional damage on the passenger door handle. In addition, the vehicle was not properly cleaned as there was paint marks on the door and dust from sanding inside the vehicle and doors. I am satisfied with the final corrections that were made and appreciate Dan coordinating the oil change and tire rotation that was needed and prevented a secondary service call. With a better focus on customer service and striving for excellence this experience could have been more positive.

Likely to Recommend

The end result appears to be a good repair job. The challenges of getting it done right was difficult and frustrating. I am glad to be honest with anyone that asks me my opinion.

Repair Quality

The final result is good. The first attempt to return my vehicle was closer to a 6. Damage and repairs remained.

Customer Service

The electronic notification system is worthless unless the staff utilizes it correct. Told my vehicle would take 5 days only to get an electronic update that said it would be over 10 days! Information is worthless unless its accurate!

My Experience

Repair time was accurate and great. Was kept apprised of the entire process.

Likely to Recommend

Repair Quality

Dan has always taken great care of me. He gave me an estimated time of completion, kept me apprised of the progress and made sure I understood all of the details of the procedure.

Customer Service

Couldn't be better

My Experience

My Experience

Guys were great at delivery. A couple of tweaks were needed and they did it on the spot. Looks like it did before it was smashed. Checked as best I could given still walking around busted up myself. Regular emails from the system came with very high level progress. Given how long they had my truck, I would have liked a bit more detail. I did call them a couple of times to understand status. Would recommend.

My Experience

The guys in the body shop (Dan/David) did a great job providing excellent service throughout the repairs.

My Experience

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My Experience

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My Experience

Dan was FANTASTIC TO DEAL WITH !

Likely to Recommend

A loaner would have made all the answers different !!

Repair Quality

Customer Service

My Experience

Pleasant Staff; good information and follow-up; very quick repairs competed ! Thank you Dan, Dave and Team !! You earned a 10 !!!

Likely to Recommend

Repair Quality

Estimate was very good; finished product is excellent !

Customer Service

Dan and Dave were GREAT !!

My Experience

I was pleasantly surprised how quickly the repairs took. Thank you again

My Experience

I thought the body work was done quite well and was extremely pleased with them washing my car and a little cleaning on the inside. Those gestures really made my day and shows that they care about what they do. This will be where I go when I need work and have already begun recommending this location. Also I was impressed by the price. We weren't gouged like other businesses tried to do. Thank you so much!

My Experience

Smooth process. Very professional. Job done well even quicker than expected

Likely to Recommend

Repair Quality

The repair was great, I was always updated on how the repair was going and would overall give it a 10. But the inside of my car, from sanding and buffing that was done, was extremely dusty. I thought I was told they cleaned the inside and outside of my car but it didn’t seem that way. I didn’t bring in a very clean car and I know that, but the dust in it is crazy. Now I will need to go and get it detailed

Customer Service