M3 Collision Center - Route 35
In operation 40 years.
We are committed to taking care of your collision repair needs through quality workmanship, superior service and dedication to detail in everything we do. All employees are positioned to repair all makes and models of vehicles quickly and conveniently, backing it up with a lifetime warranty. Our services include: Collision Repair Painting Services Frame Straightening with Laser 3D Measuring Detailing Insurance Company Repairs Onsite Car Rental through Enterprise Rent-A-Car
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- Cash
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No need to call. You did not call to update me during the repair process, so why start now. Other customers will appreciate timely updates with the progress of their repair.I’ve already expressed my frustration when I called regarding my vehicle. Especially when it’s long overdue. This is clearly an in-house communication and management issue that trickles down to the customer. Updates (good customer communication) and taking ownership of repair delays (i.e., not passing the buck) is all that it takes. That’s what the research shows regarding good customer service and satisfaction. Customers can forgive a lot when this occurs. M3 were unable to do either. But, again, this an in-house communication and communication policy problem. So, it really comes down to management getting this rectified, addressing issues or holding employees accountable if they are not following proper protocols with regards to in house and customer communication.