Mac Haik Ford - Victoria

My Experience - 0.0/5.0 -

My car was with the dealership for just about 2 1/2 months, which was a month and a half longer than estimated. Upon receipt of vehicle, I noticed that one of the bumpers that was replaced did not sit flush with the front quarter panel and the console inside was not snapped back together and wouldn’t and another part needs to be ordered. The alignment was off after the accident and the inside wasn’t even cleaned during the time that it sat there doing nothing with soda still splattered on my windshield from the accident and dust over dash. This is definitely not the customer service nor the condition I expected my car to be in after 2 1/2 months at your dealership. Plenty of time to find and fix issues as well as detail a vehicle. They mentioned they cleaned my car up before returning it to me, but it seems they meant only the outside I guess because of the paint work. My car also spent over a month at your dealership last year for a fuel pump to be replaced with Hyundai service. I was hoping that the Ford side and body department would be a different experience. This was not the case, and I was disappointed again. I want to continue to bring my Hyundai to a Hyundai certified dealership where I can count on the work to be done right and at this time it’s causing me reservations to return here with my automotive needs. I brought it up to Ivan, my advisor with Body, a couple days after receiving my car once I noticed everything and he did say he would take care of everything and get the part ordered and get it cleaned up and fixed in an afternoon that we can schedule so I feel it will be taken care of. I just hope that it is in the half day timeframe that was mentioned as my car has been too long at your dealership this year. Communication also is not a strong suit as I had to call to get information and only once did I receive a call back, and only once received a call that was not in response to a call of mine so I total of two calls from your dealership in 2 1/2 months. At this time, your dealership is listed as a preferred shop with State Farm and I’m wondering how. I hope y’all work on things and help me and your other customers want to stay loyal customers.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Car was ready 5 days after date promised.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Ivan was so great and I really like when he wears that pink shirt and talks all mechanically to me. And the manager Jamie was awesome. And the guy (porter) that cleaned my car named John did an awesome job.

Likely to Recommend - 5.0/5.0 -

Top notch advisor and shop. Great employees!

Repair Quality - 5.0/5.0 -

Ivan was GREAT!!! Kept me informed almost daily and answered ever question I had accurately and promptly. Thank you very very much Mr. Ivan

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Ivan, was great to deal with, on top of his game, kept me updated me throughout the repair process, the only reason for the 9 is Fords fault, due to the repeated times of sending the wrong part to finish the repair. But Iyan an his Team stayed on top of it until it was corrected.

Customer Service - 5.0/5.0 -

Ivan and his team was excellent to work with.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

I was told there would be communication via text message to update me on the status of my repair work. I did not get any text messages until I was leaving the day. The repairs were done. I also had to constantly email or call the body shop for updates. I am mostly dissatisfied because as soon as I drove it off the lot, my left turn signal was malfunctioning and this is definitely something that somebody should’ve noticed or tested before I picked it up. There are also some bubbles in the paint job on my hood that I feel like could’ve been done better.

Customer Service - 3.5/5.0 -

While everyone has been nothing but courteous, professional that I’ve dealt with. I feel like there should’ve been better communication via text email or phone call to keep me updated to the progress of the repairs while my car was in the shop for a month.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

We had put brand new headlights in the Nissan and we requested they put them back in as they were when we purchased them I was assured they would replace them they DID not and now we have 1 good one bad one and they did not return the New one on drivers side to us we had purchased the headlamps 10 minutes before accident in car!! The lady that helped us said to bring numbers of headlights and she would take care of it! Her excuse was they were short handed and had one person on FMLA !! There was no correspondence ref this at all and now our car is ridiculous with one headlight bright the other dull!! The drivers side was perfect before we took it there!! We will not recommend for service there and also told our agent at Farm Bureau!! We would have been ok if they would have returned our new headlamps to us !! Did they throw away?!?!? Inquiring minds would love too know!!!

My Experience - 0.0/5.0 -

A light came on. The parking aid is not working

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Didn’t go over the completion of the repairs with us.

My Experience - 5.0/5.0 -

The team at Mac Haik repair center were top notch and really on their game! Ivan and the office staff are really amazing people and the fresh donuts and coffee were just a bonus. I will say though the guy John must really like the coffee because he always smelt like coffee and gasoline. Was a great experience though. Will recommend my family and friends.

Likely to Recommend - 5.0/5.0 -

I will be telling my Family and Friends and Neighbors.

Repair Quality - 5.0/5.0 -

Vehicle looks awesome

Customer Service - 5.0/5.0 -

My Body Shop guy “Ivan” was fabulous!

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Work was fine but communication was very poor with us. The car was drop off for the work with the body shop my son spoke with the services department for the re call to be taken care while the car was in the shop but none of that happen.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Hood is not aligned well. We are going back today for some one to look at it. Turning lights not working well.

Customer Service - 4.5/5.0 -

Very nice and helpfull

Returned Clean

My Experience - 5.0/5.0 -

Thank you for always going above and beyond to get the job done!

My Experience - 5.0/5.0 -

Very nice people , very friendly

My Experience - 5.0/5.0 -

Jamie was very helpful through this repair process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job guys!