Mace Auto Body Shop, Inc.

4.9 (1,443reviews)

99%

(301) 739-0222

12908 Bikle Road, Smithsburg, MD 21783

99%

12908 Bikle Road
Smithsburg, MD 21783

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

About Mace Auto Body Shop, Inc.

12908 Bikle Road
Smithsburg, MD 21783

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Mace Auto Body Shop, Inc., a leader in the automotive collision repair industry, is committed to meeting or exceeding customers' expectations on every automotive repair. We work with all insurance companies providing professional certified body technicians and paint refinishers, 24-hour towing, rental car assistance and state-of-the-art equipment including: Computerized Genisis Laser Unibody and Frame Machine Free Computerized Estimates (C.C.C. Collision Estimating) Spies Hecker Color Matching and Refinishing

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
On-Site Car Rental - Hertz®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 6:00 pm
Tue	8:00 am - 6:00 pm
Wed	8:00 am - 6:00 pm
Thu	8:00 am - 6:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,443)

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Newest
Rating

1,224 Customers Rated

5 Stars

76.8% Complete

(1108)
4 Stars

5.3% Complete

(76)
3 Stars

1.3% Complete

(19)
2 Stars

0.5% Complete

(7)
1 Star

0.2% Complete

(3)
< 1 Star

0.8% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is frequently described as friendly, professional, and courteous, creating a welcoming and stress-free experience. Communication throughout the repair process is highlighted as a strong point, with customers appreciating timely text updates and proactive outreach regarding timelines and progress. Many repairs were completed ahead of schedule, which delighted customers. The shop's ability to coordinate with insurance companies and handle logistics seamlessly was also well-received. A few customers noted isolated concerns around delays due to parts availability and occasional communication gaps, but these were largely attributed to external factors. Repeat customers are common, reflecting strong loyalty and trust in the shop's workmanship and service.

Select to learn more

Service Quality
Timeliness
Communication

"Ive been to the shop several times and always good customer service, friendly, and tremendous workmanship."

"... with a metal guard rail, was a ripped up mess, but Mace made it look brand new. Impressive. Also, the people were kind and easy to work with. ..." Read more

"... satisfied with the repair and the repair process. It was completed in a timely and professional manner. Plus, the team was always accommodating. I would ..." Read more

"The repair was wonderful. The car looks great. They even rubbed out some previous marks."

"Badly paint job"

"The car was ready on a Thursday afternoon and was not supposed to be ready till following Monday."

"My vehicle was ready sooner than I expected"

"Ready 10 days early!"

"It took 10 days instead of 3."

"Took at least 4 weeks longer than promised"

"... insurance company, completed my estimate right away, regularly communicated the status of repair, did an excellent job with the repairs and went over ..." Read more

"Work was high quality and estimate was accurate. Text updates were helpful. Room for improvement is to send update if a part ..." Read more

"Excellent service and fantastic communication. The repairs were done meticulously and with care. ..." Read more

"Very communicative and transparent. They repaired my car without any issues. I will be ..." Read more

"Half the time i had to call to get update"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Ive been to the shop several times and always good customer service, friendly, and tremendous workmanship."

"... with a metal guard rail, was a ripped up mess, but Mace made it look brand new. Impressive. Also, the people were kind and easy to work with. ..." Read more

"... satisfied with the repair and the repair process. It was completed in a timely and professional manner. Plus, the team was always accommodating. I would ..." Read more

"The repair was wonderful. The car looks great. They even rubbed out some previous marks."

"Badly paint job"

"The car was ready on a Thursday afternoon and was not supposed to be ready till following Monday."

"My vehicle was ready sooner than I expected"

"Ready 10 days early!"

"It took 10 days instead of 3."

"Took at least 4 weeks longer than promised"

"... insurance company, completed my estimate right away, regularly communicated the status of repair, did an excellent job with the repairs and went over ..." Read more

"Work was high quality and estimate was accurate. Text updates were helpful. Room for improvement is to send update if a part ..." Read more

"Excellent service and fantastic communication. The repairs were done meticulously and with care. ..." Read more

"Very communicative and transparent. They repaired my car without any issues. I will be ..." Read more

"Half the time i had to call to get update"

Dawn (Volkswagen owner) reviewed 9/24/26

Highly recommend Mace for any work needed to any vehicle.

Very pleased with service & work completed! Highly recommend! Thank you Chris for you help with our vehicle! Truly appreciate you.

Jean (Toyota owner) reviewed 9/23/26

Cheryl (Toyota owner) reviewed 9/21/26

Excellent work and professional communication…you even saved my car magnet that was on the bumper THANK YOU

PRO FES SION AL all the way !!!!

Very professional all the way

Vance (GMC owner) reviewed 9/21/26

Shawn (Ford owner) reviewed 9/11/26

Judah (BMW owner) reviewed 9/10/26

They were polite regarding customer service. Very informative when it came to the vehicle.

Barbara (Toyota owner) reviewed 9/10/26

Dakota (Audi owner) reviewed 9/10/26

Linda (Toyota owner) reviewed 9/4/26

I want to thank everyone at Mace Auto Body The repair to my vehicle is excellent work. You wouldn’t even know anything happened to the damaged area. Very professional service and great communication. Thank you.

Sandra (Hyundai owner) reviewed 9/4/26

As before

Great people, excellent service. Treated me as if I was their only client. Thank you for your help and yes I will recommend the company to people.

Same as before

Margaret (Toyota owner) reviewed 9/4/26

Roger (Ford owner) reviewed 9/3/26

Dawn (Nissan owner) reviewed 9/2/26

Joshua (Jeep owner) reviewed 8/31/26

Y'all did a great job

Very good people

Kathleen (Toyota owner) reviewed 8/27/26

Great team. Great work. On time. Hopefully I won’t need to come again (no more accidents) but highly recommend

Catherine (Toyota owner) reviewed 8/24/26

Josh (Honda owner) reviewed 8/24/26

Great Service

David (Nissan owner) reviewed 8/21/26

Brad (Toyota owner) reviewed 8/19/26

Randy (Chevrolet owner) reviewed 8/17/26

I have recommended numerous times.

Work that was done was great. Looks awesome. Very satisfied with it. Staff was excellent to deal with. Thank you!

Customer kept me up to date on everything. Took care of rental which is a plus! Great staff!

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view more shops in: Smithsburg | 21783

There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Mace Auto Body Shop, Inc.

Take photos and get an online estimate

About Mace Auto Body Shop, Inc.

Take photos and get an online estimate

Reviews (1,443)

1,224 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0