Caliber - Hagerstown

4.8 (2,942reviews)

96%

(240) 850-4349

367 E Franklin St, Hagerstown, MD 21740

96%

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367 E Franklin St
Hagerstown, MD 21740

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Instant Estimate

Schedule an estimate appointment

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About Caliber - Hagerstown

See Photos

367 E Franklin St
Hagerstown, MD 21740

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,942)

Sort By:
Newest
Rating

2,516 Customers Rated

5 Stars

72.7% Complete

(2140)
4 Stars

7.3% Complete

(216)
3 Stars

2.1% Complete

(62)
2 Stars

1.2% Complete

(35)
1 Star

0.5% Complete

(15)
< 1 Star

1.6% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with many highlighting real-time text updates throughout the repair process. Repair quality is frequently described as exceptional, with vehicles returned looking brand new. Timeliness is a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are recurring themes. A few customers noted isolated concerns around parts delays, minor rework needs, or communication gaps, reflecting areas customers themselves identified for improvement.

Select to learn more

Service Quality
Timeliness
Communication

"Perfect quality! Zero issues. Above and beyond!"

"Fantastic group of professionals! I have 0% complaint and 100% satisfaction with the work they performed on my vehicle. Mot only is their repair ..." Read more

"The repair was amazing. The color match for the paint was perfect. You guys kept me updated and in the loop. Very happy ..." Read more

"... vehicle each step of the way. Most importantly I am very pleased with the quality of the work done to my car. Everyone at Caliber was very professional. If for ..." Read more

"... calling someone about it. Finally got the car back and the side repairs the second time was absolutely unacceptable paint work. Their quality of work is simply no good! I have ..." Read more

"... professional, kept me updated every step of the way, delivered finished product early. Caliber is great to work with." Read more

"Repair was completed faster than expected and looks great!"

"Extremely fast turnaround."

"... though there was slight delay in receiving the parts, work was completed in a timely manner." Read more

"I didn't get my vehicle back for almost eleven to twelve weeks.Because of ordering wrong parts"

"... the entire process of my car being worked on. They kept me updated every step of the way, explained everything clearly, and made what could have been a stressful situation ..." Read more

"The communication and coordination was something Ive never seen with the collision process. Most of the time I am ..." Read more

"Excellent communication! I couldn't ask for more. They kept me informed what stage of the repair process my vehicle was in every step ..." Read more

"I was kept in the loop during the whole process. The communication by text was convenient."

"... She recognized me when I walked in the door. They kept me updated throughout the entire process and answered any and every question I had along the way. Truly a superior ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Perfect quality! Zero issues. Above and beyond!"

"Fantastic group of professionals! I have 0% complaint and 100% satisfaction with the work they performed on my vehicle. Mot only is their repair ..." Read more

"The repair was amazing. The color match for the paint was perfect. You guys kept me updated and in the loop. Very happy ..." Read more

"... vehicle each step of the way. Most importantly I am very pleased with the quality of the work done to my car. Everyone at Caliber was very professional. If for ..." Read more

"... calling someone about it. Finally got the car back and the side repairs the second time was absolutely unacceptable paint work. Their quality of work is simply no good! I have ..." Read more

"... professional, kept me updated every step of the way, delivered finished product early. Caliber is great to work with." Read more

"Repair was completed faster than expected and looks great!"

"Extremely fast turnaround."

"... though there was slight delay in receiving the parts, work was completed in a timely manner." Read more

"I didn't get my vehicle back for almost eleven to twelve weeks.Because of ordering wrong parts"

"... the entire process of my car being worked on. They kept me updated every step of the way, explained everything clearly, and made what could have been a stressful situation ..." Read more

"The communication and coordination was something Ive never seen with the collision process. Most of the time I am ..." Read more

"Excellent communication! I couldn't ask for more. They kept me informed what stage of the repair process my vehicle was in every step ..." Read more

"I was kept in the loop during the whole process. The communication by text was convenient."

"... She recognized me when I walked in the door. They kept me updated throughout the entire process and answered any and every question I had along the way. Truly a superior ..." Read more

Toy (Jeep owner) reviewed 10/22/26

Samatha (Honda owner) reviewed 10/22/26

Very friendly staff, they kept me updated throughout the process 🙂

Jeffrey (Jeep owner) reviewed 10/22/26

Quick and excellent service!

Timothy (Toyota owner) reviewed 10/22/26

Very good service, very friendly employees. Very glad we went there, the work was excellent!

Johnny (Chevrolet owner) reviewed 10/22/26

Everet (Honda owner) reviewed 10/21/26

Rebecca (Kia owner) reviewed 10/19/26

Thank you so much for going above and beyond to get my daughter’s car repaired. We appreciate you so much!!

Barbara (Jeep owner) reviewed 10/19/26

Excellent customer service, very professional team!

Car looks great. Appreciated updates as work progressed to completion.

Lucy (Ford owner) reviewed 10/19/26

Beautiful job!! My car looks brand new!!! Thank you so much!!

Mark (Kia owner) reviewed 10/16/26

Everyone was amazing! Ryan was very attentive and quick to respond to my questions. Overall the repair to my car was quick and beautifully done. Thank you so much I appreciate everyone of you!

Was worried because the car was brand new and the job looks amazing!!! Can’t Even tell

Beautiful job!!

So helpful and friendly, great service

Teri (Hyundai owner) reviewed 10/16/26

Lorrenzo (Chevrolet owner) reviewed 10/15/26

Stephen (Kia owner) reviewed 10/15/26

Elizabeth (Hyundai owner) reviewed 10/15/26

Great customer service, easy to deal with and quick.

Alexandra (Jeep owner) reviewed 10/12/26

Larry (Honda owner) reviewed 10/12/26

fast turn around

Sydney (Hyundai owner) reviewed 10/12/26

Temitayo (RAM owner) reviewed 10/12/26

Ryan and store did their very best given the constraints they working with. Very courteous in their approach

Britney (Honda owner) reviewed 10/12/26

Donald (Ford owner) reviewed 10/9/26

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Caliber - Hagerstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Hagerstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,942)

2,516 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?