Caliber - Hagerstown

4.8 (2,876reviews)

96%

(240) 850-4349

367 E Franklin St, Hagerstown, MD 21740

96%

See Photos

367 E Franklin St
Hagerstown, MD 21740

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Hagerstown

See Photos

367 E Franklin St
Hagerstown, MD 21740

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,876)

Sort By:
Newest
Rating

2,466 Customers Rated

5 Stars

72.9% Complete

(2096)
4 Stars

7.3% Complete

(211)
3 Stars

2.2% Complete

(62)
2 Stars

1.2% Complete

(35)
1 Star

0.5% Complete

(15)
< 1 Star

1.6% Complete

(47)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision Hagerstown for outstanding service quality, proactive communication, and impressive timeliness. Many highlight the seamless repair process, with vehicles frequently returned ahead of schedule and looking brand new. The team is widely commended for professionalism, friendliness, and keeping customers informed at every stage through text updates and phone calls. Paint matching, thorough repairs, and complimentary interior cleaning are frequently noted positives. A small number of customers mentioned areas for improvement, including occasional parts delays, isolated quality concerns such as misaligned panels or unfinished items, and infrequent communication gaps - all noted directly from customer feedback. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Perfect quality! Zero issues. Above and beyond!"

"... everyone was personable, informative and generally nice, excellent work, exactly same as factory, match was dead on" Read more

"The communication and coordination was something Ive never seen with the collision process. Most of the time I am ..." Read more

"High quality automotive collision repairs in a professional and personable manner."

"... vehicle each step of the way. Most importantly I am very pleased with the quality of the work done to my car. Everyone at Caliber was very professional. If for ..." Read more

"... professional, kept me updated every step of the way, delivered finished product early. Caliber is great to work with." Read more

"Extremely fast turnaround."

"Repair was completed faster than expected and looks great!"

"Work was completed earlier than expected!"

"Excellent customer service. My vehicle was repaired within a 24 hr period of time."

"... during the entire process of my car being worked on. They kept me updated every step of the way, explained everything clearly, and made what could have been ..." Read more

"Excellent communication! I couldn't ask for more. They kept me informed what stage of the repair process my vehicle was in every step of the way. It was so ..." Read more

"Top notch communication to go with a friendly customer oriented staff"

"Your team was fantastic! Kept me informed by text and was responsive whenever I had a question. My car looks wonderful."

"... Mot only is their repair work well done but their project management and communication is second to none, definitely A+ service. I feel like I am valued as ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Perfect quality! Zero issues. Above and beyond!"

"... everyone was personable, informative and generally nice, excellent work, exactly same as factory, match was dead on" Read more

"The communication and coordination was something Ive never seen with the collision process. Most of the time I am ..." Read more

"High quality automotive collision repairs in a professional and personable manner."

"... vehicle each step of the way. Most importantly I am very pleased with the quality of the work done to my car. Everyone at Caliber was very professional. If for ..." Read more

"... professional, kept me updated every step of the way, delivered finished product early. Caliber is great to work with." Read more

"Extremely fast turnaround."

"Repair was completed faster than expected and looks great!"

"Work was completed earlier than expected!"

"Excellent customer service. My vehicle was repaired within a 24 hr period of time."

"... during the entire process of my car being worked on. They kept me updated every step of the way, explained everything clearly, and made what could have been ..." Read more

"Excellent communication! I couldn't ask for more. They kept me informed what stage of the repair process my vehicle was in every step of the way. It was so ..." Read more

"Top notch communication to go with a friendly customer oriented staff"

"Your team was fantastic! Kept me informed by text and was responsive whenever I had a question. My car looks wonderful."

"... Mot only is their repair work well done but their project management and communication is second to none, definitely A+ service. I feel like I am valued as ..." Read more

Hannah (Kia owner) reviewed 8/22/26

Great communication and timely completion

Ivion (Chevrolet owner) reviewed 8/21/26

Shawn (Hyundai owner) reviewed 8/21/26

They were so effen awesome so quick with fixing your car Thanks again caliber collision

Very fast and the people are so pleasant to work with

Very informative

Darlene (Mitsubishi owner) reviewed 8/20/26

Lamin (Volkswagen owner) reviewed 8/19/26

Carlos E (Pontiac owner) reviewed 8/18/26

Excellent job done and interaction with customer truthful and efficient

I would recommend to friends.

Ellis Arvin (Mazda owner) reviewed 8/17/26

Excellent customer service, I felt reassured that my car was being well cared for. Thank You

Anthony (Infiniti owner) reviewed 8/17/26

Even though there was slight delay in receiving the parts, work was completed in a timely manner.

Awesome work, completed in a timely manner.

Gabrielle (Honda owner) reviewed 8/17/26

Hunter (Ford owner) reviewed 8/17/26

Tina (Chevrolet owner) reviewed 8/17/26

My truck looks great I’m completely satisfied the employees there are friendly and the customer service was excellent very clean!!!! This is the best collision shop!!! My experience there was great thanks!

Casey (Ford owner) reviewed 8/17/26

The process from start to finish was so easy! The team at Caliber was friendly and great to work with.

Kristie (Honda owner) reviewed 8/17/26

Job was done well customer service was excellent they made sure I knew step to step what was going on

Jordan (Toyota owner) reviewed 8/16/26

Great people to deal with everyone was very communicative and very nice to talk with. they did an amazing job on my car highly recommend

Thomas (Nissan owner) reviewed 8/15/26

Clarence (Honda owner) reviewed 8/14/26

Thank Ryan for keeping me informed of my repair from beginning to the end .. also ensuring me of if I had any issues to let them know.

Cynthia (Land Rover owner) reviewed 8/14/26

Very respectful and professional..They don’t look at your race and treat all equal

Caitlyn (Honda owner) reviewed 8/13/26

The repair was quick and the staff were polite and willing to double check to make sure everything was good with my vehicle.

Katherine (Honda owner) reviewed 8/12/26

Very solid job so far, I noticed a little of the real washer fluid got inside from the hatchback but it could just be settling in will keep an eye on it

Clifton (Lexus owner) reviewed 8/11/26

I'm very satisfied with the results of the work that was done on my vehicle

Top of reviews

Caliber - Martinsburg

4.7 824 reviews
925 Mid Atlantic Pkwy
Martinsburg, WV 25404
Caliber - Chambersburg
NOT RATED YET
1500 Orchard Dr
Chambersburg, PA 17201

R-N-R Auto Body

5.0 3,713 reviews
17612 Broadfording Rd
Hagerstown, MD 21740
Sheehy Collision Center

4.9 2,479 reviews
10306 Auto Place
Hagerstown, MD 21740
Hub City Auto Body & Painting

4.9 523 reviews
757 Frederick St
Hagerstown, MD 21740

view more shops in: Hagerstown | 21740

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Caliber - Hagerstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Hagerstown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,876)

2,466 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0