Mae Collision on Middlebranch
In operation 3 years.
We are more than just a collision repair shop--we are a local family owned and operated business built on trust, craftsmanship, and genuine care for our customers and our community. We take pride in creating an environment where our customers feel valued, respected, and confident in the work we do every day. From the moment you walk through our doors, our goal is simple: to make a stressful situation easier. Whether it's a minor repair or major collision damage, we treat every vehicle as if it were our own. Our team is made up of highly skilled technicians, painters, estimators, and office staff who each play a vital role in delivering exceptional results. We stand behind our work and are committed to delivering repairs you can rely on. Quality, safety, and customer satisfaction are at the center of everything we do. When you choose our shop, you're not just choosing a place to fix your vehicle-you're choosing a team that genuinely cares. CUSTOMER'S ARE OUR TOP PRIORITY!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great! They called 2 times a week to update me on progress and answered all my questions.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The gentleman who conducted my vehicle inspection and reviewed the findings with me was excellent. He was professional, knowledgeable, and made that portion of the experience very positive. Unfortunately, my interactions with the front desk staff were considerably less satisfactory. As a travel nurse, I have extensive experience using rental car companies across the country. Based on those experiences, Enterprise is not my preferred provider, and I chose to arrange my rental through Hertz. I recognize that your local Enterprise location may provide excellent service; however, my decision was based on my own experiences and preferences as a customer. When I called to request that my repair drop-off appointment be moved back by just one hour because Hertz could not pick me up until 9:00 a.m., I was repeatedly encouraged to switch my rental reservation to Enterprise rather than having my scheduling request addressed. Despite explaining my situation, the conversation continued to center around changing rental providers instead of exploring whether a minor appointment adjustment could be accommodated. I found this approach both frustrating and unprofessional. I was already navigating the inconvenience of having my vehicle repaired following an accident in which I was not at fault. Rather than helping minimize that disruption, the interaction created an additional obstacle that I felt was entirely unnecessary. Ultimately, I maintained my reservation with Hertz and had to arrange for a family member to transport me to the rental agency. The experience continued when I arrived to drop off my vehicle. I was instructed to take a seat while the receptionist contacted Enterprise. When I politely clarified that I had already arranged my rental through Hertz, her demeanor became noticeably less welcoming. I ultimately had to ask whether I was free to leave, thanked her, and departed. I noticed signage indicating that your business has a partnership with Enterprise. While I understand the convenience of maintaining a preferred rental partnership, I would hope that this relationship does not influence the level of service or flexibility extended to customers who choose an alternative provider. I cannot speak to whether there are financial or operational incentives associated with that partnership, but the repeated insistence that I use Enterprise left me feeling as though my rental preference was being prioritized over my actual needs as a customer. Customers have different experiences, preferences, and reasons for choosing particular rental companies. Those decisions should be respected, especially when the customer has independently arranged transportation and is simply requesting reasonable scheduling accommodations. I want to emphasize that my dissatisfaction was not with the inspection or repair process itself, but with the customer service surrounding my rental arrangements. A situation that could have been handled with a simple scheduling discussion instead became unnecessarily stressful. I hope this feedback encourages greater flexibility, professionalism, and respect for customer choice in future interactions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will highly recommend Mae Collision to everyone and anyone!!!!! I have honestly never been more satisfied with an auto repair shop!!!! I can’t remember the last time I was this satisfied with any service based company!!! They were completely transparent with any and all tasks they were working on or towards. They voluntarily offered specifics that are frequently overlooked or ignored. I can’t think of any aspect that I was not more than completely satisfied with!!
Repair Quality - 5.0/5.0 -
Best experience I’ve ever had with an auto repair shop!!!! When my vehicle was returned to me, it looked brand new!!!! I’m talking inside and out!!!! The office staff handled anything and everything for me. The repairs were completed in an efficient and unexpectedly quick time frame. After they expertly finished internal and external repairs, they detailed the inside so thoroughly that it looked like I was taking it off the lot for the first time!! Incredibly positive experience!!! Mae Collision put my faith back in quality customer service!!!
Customer Service - 5.0/5.0 -
Best customer service I’ve received in years!!!! There’s always someone eager to handle all and any issues I had. As a single female I never felt intimidated or awkward speaking to any of the staff. They always listened carefully to what I said and took the time to discuss the topic and options we had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth transaction. Looks like they did a great job.
Customer Service - 5.0/5.0 -
Updated us on status multiple times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went out of their way to make sure my car was good inside and out!
Customer Service - 5.0/5.0 -
Let me know up front that I would get updates Tuesdays and Thursdays
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my car back not expecting the inside to be cleaned and it was!! Would recommend to anyone!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I ALREADY PUT THE WORD OUT HOW AWESOME YOUR TEAM IS AND THANK YOU 🙏
Repair Quality - 5.0/5.0 -
MAE HAS DONE A GREAT JOB WITHGY CAR, THANK YOU.
Customer Service - 5.0/5.0 -
VERY MUCH SATISFIED, YOU GUYS DID AN AWESOME JOB ON MY CAR. THANK YOU AND GOD BLESS. 🙏
Likely to Recommend - 5.0/5.0 -
Would send anyone here! The customer service was fabulous and the work was great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best out there!
Customer Service - 5.0/5.0 -
Very knowledgeable
Likely to Recommend - 5.0/5.0 -
They do excellent work there
Repair Quality - 5.0/5.0 -
Great people and does great work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly, caring staff and great service! I would definitely go back there if needed!
Customer Service - 5.0/5.0 -
That's very caring and kind! Easy to work with, and are very helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt and excellent work from the office to the shop
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for your kindness and update thru the process it was much appreciated.. and I will always recommend you all … Thanks again