Magic City Motor Corporation

Likely to Recommend - 5.0/5.0 -

I would definitely refer others to Magic City.

Repair Quality - 5.0/5.0 -

I am very pleased with the quality of the repair on my car

Customer Service - 5.0/5.0 -

To my eyes, the repair is flawless.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great experience. I would choose again. Thank you!

Repair Quality - 5.0/5.0 -

Ronnie was great to work with. He made the process super easy and communicated the process and timeline well. We are very happy with the outcome.

Customer Service - 5.0/5.0 -

Ronnie was great to work with. See first comment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Desde luego que los recomiendo son lomejo

Repair Quality - 5.0/5.0 -

Really good work im Really happy thank

Customer Service - 5.0/5.0 -

Estoy muy contento isieron un super Travajo estyo muy agradecido

Returned Clean

Likely to Recommend - 5.0/5.0 -

I share my positive thoughts with a lot of my friends.

Repair Quality - 5.0/5.0 -

Magic City is great!

Customer Service - 5.0/5.0 -

Magic City is very accommodating.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

They did a great job.

Customer Service - 4.5/5.0 -

Knowledgeable and professional.

Returned Clean

Likely to Recommend - 3.0/5.0 -

In the passed when I and a family member had used them the results were great, but not this time. Which is a shame as I really like the location. I also didn’t like the fact I was told I over paid for a car and there was a reason why he didn’t drive a Ford. I’m not sure that should be said to anyone especially when it’s a Ford getting repairs right behind a Ford dealership and it under Magic City Ford

Repair Quality - 3.0/5.0 -

When car was picked up it was in the evening and I told Dylan I would look it over in the daylight. I was told it looked great When I got home and the car was in the garage I looked at the repairs and was less than happy. The quarter panel was not aligned and I could actually push on it and it would move inward Due to this the hood visible looked crooked as one side overlapped the other side of the quarter panel. The spacing between the hood and the quarter panel when closed was not the same on both side. One side was correct distance apart and the other side had a noticed gap. Then there was the piece that goes over the sensors right in the front of the grill that was not put on. Instead it was this crappy looking piece that didn’t even look right and had an off black color to it. It look horrible. When I stopped by and spoke to Dylan I was told that he thought it looked horrible, however after I had called that morning he realized he didn’t order the part. Yet he said the car looked great the night before. I was told the part had been order and express delivery was done. It was coming from Greensboro NC so should be in the next day or Friday. However I never got a call until I called that following Monday at 4:45 pm. I was told that once the part came in that would be installed and the quarter panel just needed to be adjusted and they were going to fix the issues with the light cover area under the hood that was vibrating. It would take a few hours to do and that I would need to leave the car for 1/2 the day. Since I hadn’t heard anything until I reached out I asked about a loaner car for the day as I didn’t have my rental and couldn’t get one since the car was not ready when promised to begin with. I was told after speaking to his supervisor they couldn’t do that as the car was still operational and could be driven, which was correct and was never the issue. It was due to the part not being order to begin with and a car given back to me when it wasn’t even completed. It was agreed that they would come on a Monday and pick up the car from where I worked and they would bring it back. Then there were items that were added and we were never told about it and it wasn’t until I picked up the car that I noticed there was a difference of around 2,000 plus to the invoice. When I pointed that out I was told the insurance company had already approved it. However as I was driving home I just so happened to get the updated estimated that showed the added items then I received an email from my insurance company. So it’s pretty obvious that they updated estimate was never submitted.

Customer Service - 3.0/5.0 -

The communication could have been better. Pick up for the vehicle was delayed due to a decal not being ordered by 4 days. Then the car wouldn’t calibrate and had to be done twice Also see previous comment.

Returned Clean

Likely to Recommend - 5.0/5.0 -

A lot of my family already use them

Repair Quality - 5.0/5.0 -

I was very satisfied. Great customer service. I would highly recommend.

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job good service nice people

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Most definitely will recommend. can’t get no better service than what I got from magic city collision.

Repair Quality - 5.0/5.0 -

My experience with Magic City Ford was fantastic excellent customer service they go above and beyond friendly, making sure Enterprise came and picked me up so I can get my Rental great communication. This is my first experience ever doing this. I would recommend them and I wish I can give them more than a 10. Thanks magic city collision, especially Dylan and Candace.

Customer Service - 5.0/5.0 -

Great customer service completely satisfied.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I wish that Dylan had been there when I picked up the car. He was very professional and walked me through what was being done and the costs.

Customer Service - 5.0/5.0 -

Car looks beautiful. Unable to see color difference (I’ve been in coatings 45+ years) or ant line out of place.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would recommend

Repair Quality - 5.0/5.0 -

Very nice job. Appreciate cleaning my car also Thanks!

Customer Service - 5.0/5.0 -

Very nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks good

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean