Malvern Collision Service, Inc.
In operation 38 years.
Malvern Collision is a family owned business serving Chester County and the Main Line for more than 20 years. We offer the full range of collision repair services, a full lifetime warranty on our work and a commitment to excellent customer service. We know that an auto accident is never a positive experience...but at Malvern Collision, we strive to make certain the repair process is.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent, thoughtful service and top quality work
Customer Service - 5.0/5.0 -
excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beat the estimated price and delivered early. Great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome work!!!
Customer Service - 5.0/5.0 -
Awesome work!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Leaving a review on here won't do justice to the work that they did on our car. Someone had broken our window and put a pretty huge scratch on the door and messed up the metal trim around the window. They also had scratched our leather driver seat. I've always been skeptical of having one part of a car painted because I thought you would always be able to tell and Malvern collision made this thing look like the day Mazda built it. They were super fast, unbelievable work you can't even tell anything ever happened to the car, and they got the leather seat replaced like 5 days faster than they thought it would take. The best part is my wife dropped the car off and I was able to coordinate the entire thing by phone with them which was super convenient. I hope we never get in an accident again but if anything does happen to our car absolutely take it to Malvern collision again.
Customer Service - 5.0/5.0 -
Everyone I talk to from the lady that answers the phone to the guy doing the work was friendly, got back to me super quick, and just all around enjoyable people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Very professional!
Customer Service - 5.0/5.0 -
Quite friendly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were so easy to work with! For going through this for the first time it was nice and easy!
Customer Service - 5.0/5.0 -
The people are so nice!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
After a run in with a deer, Malvern took my cat and handled it with care. Did a nice job restoring it. 18 months later (and only about 5k miles), the hood wasn't fitting correctly and impinging on the door. They took care of it with no charge... then I had them detail the car and had the wheel rash eliminated and restored. Fantastic work! A shout out to Andy (great guy) and Brian (great detailer). Awesome experience. Quality people with integrity. Doesn't get any better...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A while had passed after Malvern repaired my Jag after a deer strike. Didn’t a great job. Several months later, the hood didn’t close properly. Malvern corrected it. No charge. Gracious people. Friendly. Competent. Very positive experience. Great results. Then, they detailed the Jag for me, including repair of wheel rash. Another fantastic job. Jag is looking brand new. Awesome work. Would use Malvern every time for any type of car with “needs”. Good stuff…
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great quality work and very nice staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend and would use your services again
Repair Quality - 5.0/5.0 -
I appreciated the immediate phone call, Personal attention and walking me through the process. Everyone was informative, helpful and all work met my expectations
Customer Service - 5.0/5.0 -
People were responsive and extremely helpful and pleasant to work with One element that would have helped a maybe a few check ins along the way. I originally thought it might be done by Friday but didn’t hear until the next Wednesday that it would be done Thursday. Receiving a touch base in Friday would have helped set expectations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
I noticed my car still pulled hard to the right after I picked it up from being repaired. I stopped by the office and let the receptionist know my concern and after consulting with one of the managers and showing me the alignment results they instructed me to stop at Tires Plus, because they actually did the alignment. Tires Plus informed me that my Tie Rod was bent and should have been replaced. The alignment was correct but because of the bent Tie Rod it would pull to the right. I returned to Malvern Collision, and brought my bill indicating the work that had been completed and it showed the Tie Rod should have been replaced. They said they must have had a miscommunication with Tires Plus because Tires Plus was supposed to replace the Tie Rod and they would work it out with them and get in touch with me to replace the part. After a few days, I did not hear back from them. I reached out to them and left a message with the receptionist (she was different from the person I had been speaking with so she wasnt familiar with my issue). My call was returned that afternoon and they informed me that my car had been fixed. It was fixed correctly and they had pictures of the previous and current Tie Rods. The gentlemen I spoke with told me "He was looking at my bent Tie Rod on the floor of the garage" and I should submit a new claim to my insurance company if I want the part to be fixed. (This wasover a week after the car had been picked up, so I was also confused as to why they would still have my broken Tie Rod on the floor of the garage. I was very confused and disappointed by the whole situation. I had been given three totally different responses as to why my car was still not driving properly and the final solution for them was telling me they actually did replace it (after Malvern Co and Tires Plus both told me they did not replace it). I was hoping they could check the serial number of the part and make sure they put the new part on and I was wondering if there was a warrany on the Tie Rod. I'm assuming the part did not break (or bend) just two days after it was installed.
Customer Service - 2.0/5.0 -
The people were all friendly but I was really disappointed with the final response. Especially since it was the the third different response I had received. My parents had another car there for repairs and they had issues with the repairs on that vehicle as well so I can imagine they were not thrilled that we had another car that we had repaired there and had issues with as well.