Crash Champions #0193 Malvern

4.8 (4,307reviews)
97%
51 East Lancaster Ave,  Malvern,  PA  19355
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In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,307)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, showroom-fresh, and exceeding expectations. Communication stands out as a major strength, with daily text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also appreciate the complimentary interior cleaning and detailing. A few customers noted areas for improvement directly in their feedback, including occasional delays with parts, inconsistent communication during extended repairs, and rare quality concerns such as mismatched parts or minor post-repair issues. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Communication throughout the process was excellent, and the quality of work is amazing. The price was extremely fair. Thank you to everyone. This is the second car we've ..." Read more
"As usual, Crash Champions exceeded my expectations. The problems with the car from the door ding were perfectly handled ..." Read more
"They went above and beyond what I expected! Extremely satisfied! At this point I wouldn't go anywhere else. Also thanks ..." Read more
"Staff is very professional. Takes their time explaining the work that has to be done. Always readily available for ..." Read more
"Best experience Ive ever had with collision"
"Communication throughout the process was excellent, and the quality of work is amazing. The price was ..." Read more
"They kept me up to date every step of the way. Communication was fantastic!"
"Great service, love the updates and repair tracking. Friendly staff, highly recommended!"
"... date until as late as possible. Long story short, it was very irritating to find out the day before that three different times it wouldn't be done." Read more
"Communication was excellent and very clear from the get go. I felt like I knew every step of the way which I ..." Read more

My Experience

Quest champions repair my Kia Sportage before I was very pleased with the work

My Experience

Crash Champions are true professionals. Mike and the rest of the staff were very helpful and they kept me up to date on my repairs. They went above and beyond with fixing my car. I highly recommend crash champions if your car ever needs repairs. A++++

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Working wth the Crash Champions crew made an unpleasant situation easier to deal. They accurately described what repairs had to be made. The job was complied in the time promised. I will recommend them to anyone who needs this service.

Likely to Recommend

They were great

Repair Quality

Customer Service

The entire repair process went smoothly from AAA, through Crash Champions to Enterprise.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was pleased with the outcome and quality.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleasant experience give you a 10 for excellence in customer service and great body shop employees

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything looks great, the rear view camera seems to be a bit slower to switch on than it was before but still works.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were pleased that everything was done well and ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Good job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely friendly staff. Repairs completed earlier than originally expected. Very positive experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This evening, when I drove my car in the dark for the first time since picking it up earlier today, the headlight at the same corner of the car that was damaged and repaired.It was functioning 100% before I brought the car in. I will plan to take it back to the shop on Tuesday, September 8 to be checked

Likely to Recommend

Repair Quality

My primary contact, Dan, and his colleagues went out of their way to get the work done quickly and to be sure the car was 100% road-ready.

Customer Service

All was great, and even when there was a minor unexpected concern, the team went out of their way to make sure it was addressed quickly and fully.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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