Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Bottom line, you made it right.
Repair Quality - 4.5/5.0 -
I would have given it a rate of 10 but there was a problem with the first windshield replacement. I thank you for making it right.
Customer Service - 5.0/5.0 -
Everyone was friendly and sympathetic.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Took longer than anticipated. 21 days and we were patient. Lack of communication towards the end. Confirmed with service we would not be charged for courtesy vehicle after a few days since the oil change was not completed on the day of the appointment, was told no charge. Then found out over the weekend my credit card was charged over $1,500 for the vehicle, we have proof service told us no charge.
Repair Quality - 5.0/5.0 -
Took longer than anticipated. 21 days and we were patient. Lack of communication towards the end. Confirmed with service we would not be charged for courtesy vehicle after a few days since the oil change was not completed on the day of the appointment, was told no charge. Then found out over the weekend my credit card was charged over $1,500 for the vehicle, we have proof service told us no charge.
Customer Service - 0.5/5.0 -
Collision was fine, service was not
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Out of the 5 Rivian windshield replacements; 3 have needed to be resealed due to leaks. Non communicated process changes such as shuttle services for windshield replacements. No longer shuttling vehicles. Delayed communications from Marlow on open service tickets. “Short staffing” excuses for delays.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Someone had to be driving my car but I can’t prove it. The mileage says it all
Repair Quality - 5.0/5.0 -
I was really satisfied however I notice the mileage on my car had greatly increased. I wish I had taken a picture. Unfortunately I didn’t .
Customer Service - 5.0/5.0 -
The mileage in my car increased tremendously while in your service, I wished I had taken a picture of the mileage before I brought it in for service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such excellent service from Marlow
Customer Service - 5.0/5.0 -
Such excellent customer service from Marlow
Returned Clean
Likely to Recommend - 0.5/5.0 -
Rivian was submitted June 9 at 70% charge. We were told repairs would take 2 weeks, but it took over 3 weeks (almost a month). We did not rent car so we faced difficulty managing during the extra time. We canceled vacation plans in case car was ready so we could pick it up. But that did not happen, so we missed out on our plans. Our car was sitting out in a lot for over 3 weeks in record heat. We were concerned about potential damage to the interior or glass. Our car was left unlocked at times so we were concerned about damage or theft. I had to lock it remotely using my app. We were able to see the battery charge was getting lower and lower low on our app. Despite multiple calls from us as well as from Progressive, nothing was done. The charge was at 0% for several days which can cause permanent damage to the battery we have come to find out. We still are not sure what the long term consequences of this are on our battery life. When it came time to charge the car so we could drive it home, a trickle charger was being used to charge the vehicle. The battery was at 4% after being on charger for over 8 hours with a range of 13 miles. When we called, they very cheerfully said the car should be ready and we can just pick it up- but no way for us to drive this car home with this range. So it took an additional 2 days for them to charge our car and was 50% charged on pick up. We already had booked another vacation and we were not about to let it be cancelled like the last one. So we went on the trip and picked up the car afterwards-on July 3- nearly a month after initially dropping it off! We could have had it in our garage, in the shade and plugged in, if they had just charged it appropriately. This was gross negligence of our Rivian and I am not sure how your body shop can be a Rivian authorized shop.
Repair Quality - 4.5/5.0 -
The body work looks good
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Jerry was very good to work with. Repairs took longer than first anticipated but happy it’s repaired.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jerry was more than professional during our experience. He gave my daughter a since of confidence in her car being repaired correctly and within a timely matter. He quickly got the car scheduled and returned right before we left for vacation. My daughter was pleased and the car looks amazing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always do!
Repair Quality - 5.0/5.0 -
Always great care and service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service delivered by Jerry was exceptional and he kept my updated on all procedure delays. Exceptional service.
Likely to Recommend - 5.0/5.0 -
Excellent service and collision department service
Repair Quality - 5.0/5.0 -
The repairs to my vehicle were exceptional and Jerry kept me updated on each and every delay.
Customer Service - 5.0/5.0 -
Exceptional and courteous service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Based on my experience.
Repair Quality - 0.5/5.0 -
Was not honest in their responses. For example, I was told the car would be ready on Friday, June 26th. Was not ready and then I was told it would be ready Monday morning
Customer Service - 0.5/5.0 -
I was not pleased with the way Ford Fickens Collision handled my car. First, they had the car from 5/26 to 6/29. Kept saying they were working on it each time I called. Finally telling me it was ready on 6/29. But instead it was ready on 30th, but still had to wait for an hour because they said they were finishing up everything. They said they needed to clean the interior, but they didn't. It looked the same when I checked the car over on 5/27 in Stalling. When the car was finally brought to the front, the worker in office said, your car is out front and the left it running for the air conditioning so I wouldn't be hot. But what happened, the battery needed charging. So when i turned the engine off to go back to the me since it was