Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Colleague
Repair Quality - 2.5/5.0 -
Hey the glass that got polished it got some air pumps
Customer Service - 2.5/5.0 -
Hey the glass that got polished it got some air pumps
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Came in with a minor fender issue. The parts and job were done within a week. Amazing service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
See my earlier notes - you guys were great!
Repair Quality - 5.0/5.0 -
I appreciate the proactive communication from Roderick Williams more than any part of the experience. Not having to wonder where within the repair process my truck was is the best way to keep me happy. Roderick was great! I can't recall her name, but the gal I spoke on the phone with, who also help me with payment and rental car setup, was also very helpful. It's nice to know a dealership can also have a great customer service experience. That is NOT a common trait these days.
Customer Service - 5.0/5.0 -
See my earlier notes - you guys were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Rodrick kept us updated on every step of the repair and repairs look good after picking up the vehicle. Repairs took about a month though
Customer Service - 5.0/5.0 -
Rodrick was great, answered all of our questions and updated us on every step of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks and drives wonderfully! Honestly better than it did prior to my accident. I’m very happy.
Customer Service - 5.0/5.0 -
Everybody that I interacted with was incredibly helpful and kind, both in-person and over the phone. I was helped mostly by Billica Price and Roderick Williams, who really went above and beyond, and were overall really great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Roderick rocks
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The inside of my vehicle was not put back together appropriately, my floor mat was ruined or it doesnt belong in my car and to put the hood and a portion of the roof took entirely too long.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Billica Prince and Roderick Williams were both excellent in keeping me informed at all times. They have great people skills.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The people in the collision center were awesome, very courteous and professional. I would not hesitate to bring my vehicle back here again.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The quality of the repair and the friendliness of the staff were great.
Repair Quality - 5.0/5.0 -
The staff was very friendly and clear on what the repair would entail and cost. The area was fixed like brand new. Overall, I had a good experience.
Customer Service - 5.0/5.0 -
The staff was very friendly and communicative. The only issue I had was they told me it would take 5 days and it took 9 business days. That’s not counting the holiday that was in the middle.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Nice guy that I felt with. But process and quality of work was terrible.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Slow to get called,but very efficient and professional job