Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Had my truck for a month, two weeks longer than expected. Here it is now 2 weeks later, and it still isn’t complete. I have called with 3 parts that are still missing and I periodically get a call back
Customer Service - 2.0/5.0 -
Spoken with Marlo a few times. Still don’t get the call backs or Information promised
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Overall customer service was great however it would have been nice to receive updates on car status
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for all of the daily updates and for the prompt repairs. Everyone was fantastic!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car is perfect. Fantastic job. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fantastic The car is perfect
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied. Great customer service and top notch work! Car looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new!
Customer Service - 5.0/5.0 -
Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
They kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff , very professional. Got my vehicle back in tip top shape in a timely manner 👍👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect job and Billica and Joseph were great to work with.
Customer Service - 5.0/5.0 -
Very accommodating.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top notch! Excellent work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Car was completely fixed on time, no delays or issues
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car had leaves and found 2 beetles in my backseat. Assuming it was from having the back of the car missing while getting repaired. Overall satisfied but would have been nice to have that vacuumed out
Customer Service - 5.0/5.0 -
Very nice. Car was done ahead of schedule. Could pick it up like 6 hours earlier than scheduled
My Experience - 5.0/5.0 -
The communication on the status of my car through this process was great. They handled everything with insurance and the car rental which made it easy. My car looks brand new too! I basically dropped off my dented car and picked it up repaired. That’s all! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only item was a piece of black “cloth rope” sticking out of the side bumper that I cut off with a razor and planned to have you look at it when serviced next time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The actual body work was excellent. Trying to get response this my request for updates was poor. The automated status system sent out generic information that was significantly off from actual. For example, the estimate to complete was 5 days and the automated system stated 5 weeks!
Customer Service - 4.0/5.0 -
When I was successful in speaking to someone, it was never same day service. The exception was the day before picking up my vehicle. In that instance they had all the information such as completion date and variance to final cost.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Had my car for over a week with no communication