Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Marlow and his team always excel in their thorough work.
Customer Service - 5.0/5.0 -
Marlow keeps me totally informed on progress and delivers beyond expectations.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely! First experience dealing with them and it was all positive!
Customer Service - 5.0/5.0 -
Same as first question!
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Took way way too long. And not good communication along the way with updates.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
At first, they could find the authorization paperwork for repairs. After waiting on hold with Element, we eventually got it straightened out. Everything was very smooth after that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good experience overall
Customer Service - 5.0/5.0 -
Good experience overall
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alyssa was very professional and made it a very good experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent satisfaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Professional service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Worst experience in auto body repair I’ve ever experienced. I received approval from insurance company to have all original parts. I requested this from Mark Finken Collision the manager ask me ‘are you trying to have me commit insurance fraud’ I explained to him again that it was approved by the insurance company and again told me about insurance fraud. The real reason was he wouldn’t have made as much money on labor with original parts. When I went in to get my estimate with appointment. They didn’t even look up at me - handed me a clipboard and told me to fill out form - on the form it gave them approval for payment directly from insurance company. Considering this was an appointment for an estimate I did not sign. A week after I was hung up on my manager I received a call telling me my parts were in. I told them i never scheduled with them or gave them approval to order parts.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair quality excellent.
Customer Service - 5.0/5.0 -
Mrs. Prince in the collision center was very helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Billica Prince in the Collision Center was super helpful and made the entire experience easy. She went out of her way to help with both the insurance company and the car rental company
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
100 percent satisfied with workmanship
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great, kept us informed through the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Team was great to work with, but did have to return for leak in tailight glass causing condensation. New part h as beeen ordered and they will provide a loaner while repair is made. Provided regular updates.
Customer Service - 5.0/5.0 -
Great communicators and always ready to share the up to date info.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Timely. Communication was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great!