Mark Ficken Collision Center
In operation 9 years.
Mark Ficken Collision Center is the only place to go if your vehicle has sustained structural damage whether it is a small dent or something more serious. Our conveniently located facility provides expert collision repair, glass repair, aluminum repair, body, detailing, painting and paintless dent repair. We specialize in Lincoln in Ford, we are fully qualified to work on other makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Everything, from Oil change to repairs, seems to take extremely too long
Repair Quality - 4.5/5.0 -
At first, the paint job was unsatisfactory. But they fixed it and made it right
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was hit on rear bumper and it needed replacement. I chose this collision center reading its reviews. Not at all disappointed. Bilica had been so communicative and helpful to reschedule my appointment. Joshua explained me and also kept me updated on the status of my car twice a week. When the repairs were done and I went for pickup, my car looked as if nothing happened to it. I took a good decision.
Customer Service - 5.0/5.0 -
My car was hit on rear bumper and it needed replacement. I chose this collision center reading its reviews. Not at all disappointed. Bilica had been so communicative and helpful to reschedule my appointment. Joshua explained me and also kept me updated on the status of my car twice a week. When the repairs were done and I went for pickup, my car looked as if nothing happened to it. I took a good decision.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Need to discuss scheduling for those people not taking or renting a loner
Customer Service - 5.0/5.0 -
Need to discuss scheduling issues either customers not getting or renting a liner car,
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service and QA
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
The cost is high enough that several estimates should be made
Repair Quality - 4.0/5.0 -
They did a good job fixing car but I was shocked at the cost!
Customer Service - 4.5/5.0 -
Communication was well done as to car status
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work performance done was amazing. The attention provided was amazing.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Marlowe and Billica were great to work with. They made everything very easy.
Customer Service - 5.0/5.0 -
Great work and great communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice ppl and easy to work with. The loner program worked very well.
Customer Service - 5.0/5.0 -
Nice ppl and easy to work with.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Great bodywork. Good luck with dealing with the office.
Repair Quality - 3.5/5.0 -
Actual body work was the best and vehicle looks like new. And was done on time as promised.
Customer Service - 2.0/5.0 -
Every interaction but texts was rough.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Satisfied customers is their priority
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
That’s a silly question, I don’t recommend collision centers to my friends
Repair Quality - 4.5/5.0 -
The job was done and the loaner was provided as promised. The only thing is it took yall 10 days to replace 2 doors, which I think it a bit too long, therefore 9/10.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service always kept me updated on my progress. Highly recommended
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I would not want anyone I know to go through the communication hassle i went through.
Repair Quality - 3.5/5.0 -
my car was fixed, however communication about progress and timing ws horrible.
Customer Service - 2.5/5.0 -
communication ws horrible, several messages left with no call back, text is not how i like to do business.